Senior Provider Continuity Account Executive - Remote

Strategic Provider Continuity Account Executive

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Strategic Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of large, complex, and/or strategically important Provider clients - typically organizations averaging approximately $5B in net patient revenue - during account transitions, organizational change, or elevated risk. This role is accountable for navigating high-risk transitions, high-visibility client situations, and complex cross-functional coordination while shaping strategies that protect enterprise relationships, retention outcomes, operational stability, strategic revenue, and long-term growth potential.

This role partners closely with executive Market Leadership, Growth, Operations, Product, Technology, Delivery, Legal, and other senior stakeholders to shape broader approaches to account transition strategies, governance, value realization, and client management across the business. The role is accountable for developing continuity strategies that protect client confidence, strategic revenue, and long-term growth across the organization's most important Provider relationships.

This role provides leadership during periods of change to minimize disruption, protect client confidence, and sustain momentum across the organization's most important strategic accounts. Exceptional executive presence, enterprise perspective, the ability to lead across the matrix at scale, and the discipline to maintain executive-level visibility to account strategy, stakeholder priorities, current solution footprint, and long-range opportunity preservation are critical. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction-not quota attainment.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Lead continuity strategy for a portfolio of the organization's largest, most complex, and strategically important Provider clients during transitions, elevated risk situations, and significant organizational change
• Build and maintain executive-level relationships with the most senior client stakeholders, serving as a trusted advisor on business risks, enterprise priorities, AI strategy, and long-term partnership strategy
• Direct governance, stabilization planning, executive communications, and cross-functional decision-making for complex account transitions
• Lead executive business reviews and strategic value conversations that demonstrate enterprise impact, reinforce the client's investment rationale, and identify AI-forward opportunities to maximize long-term partnership value
• Anticipate service, operational, and relationship risks and drive mitigation strategies that protect strategic revenue, client confidence, and long-term retention
• Lead across the matrix and influence senior leaders across Operations, Product, Technology, Growth, Delivery, Market leadership, and other enterprise stakeholders to align priorities, remove barriers, and accelerate resolution of critical issues
• Partner across renewals, value management, legal, operations, product, technology, and growth leadership to align enterprise actions in support of the client strategy
• Maintain executive-level account planning and risk visibility across the current solution footprint, transition progress, and long-range strategic opportunities
• Serve as the enterprise voice of the customer, influencing internal priorities, service strategy, and future product or technology direction for strategically important accounts
• Partner with Growth and executive leadership to protect strategic opportunities, adopt an AI-first mindset to informing long-range account strategy, and influence investment or prioritization decisions tied to client outcomes
• Translate client insights, recurring risks, and portfolio patterns into executive-level recommendations that improve transition strategy, governance, and client management practices
• Serve as a senior thought partner and mentor within the role family, helping to elevate standards, best practices, AI adoption, and strategic decision-making across the team

Success Metrics

• Retention, renewal…