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Remote Team Leader – Customer Service Coaching
Remote / Online - Candidates ideally in
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listed on 2026-08-09
Cambridge, Middlesex County, Massachusetts, 02140, USA
Listing for:
Peak Support
Remote/Work from Home
position Listed on 2026-08-09
Job specializations:
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Management
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Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Peak Support seeks a Team Leader to oversee day-to-day operations for assigned customer programs during a designated shift. This role supports management with escalations and monitoring of critical processes, while coaching and developing the team to meet customer requirements.
The Team Leader will ensure CSRs are trained on updates, conduct regular coaching, manage queues, and prepare KPI reports while coordinating with HR on issues and incentives.
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