Remote QA Lead — Customer Service Supervisor
Remote / Online - Candidates ideally in
Mesquite, Dallas County, Texas, 75149, USA
Listed on 2026-08-09
Mesquite, Dallas County, Texas, 75149, USA
Listing for:
Secured Assist LLC
Remote/Work from Home
position Listed on 2026-08-09
Job specializations:
-
Management
Job Description & How to Apply Below
Secured Assist LLC seeks a Remote Quality Assurance Supervisor to lead and coach a team of CSRs, ensuring high-quality borrower experiences. This role emphasizes effective supervision, KPI monitoring, and timely escalation in a remote work setting across Texas, Arkansas, or Oklahoma.
You will implement daily coaching, maintain performance metrics, and ensure adherence to guidelines and policies for the agency and clients, while sustaining a productive home-office environment and strong customer
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