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Remote Customer Experience Project Lead
Remote / Online - Candidates ideally in
Brooklyn Park, Hennepin County, Minnesota, USA
Listed on 2026-08-10
Brooklyn Park, Hennepin County, Minnesota, USA
Listing for:
WM
Remote/Work from Home
position Listed on 2026-08-10
Job specializations:
-
Management
IT Project Manager
Job Description & How to Apply Below
WM is seeking a Customer Experience Project Manager to oversee CX initiatives from requirements definition through implementation, coordinating with business owners and WMHS technology teams to improve customer resolution and loyalty.
The role emphasizes designing optimal experiences across web, IVR, mobile, and social channels, while collaborating with cross-functional teams to deliver measurable improvements. Remote work across the United States is supported.
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