Director, Global Project Management and Customer Implementation (Remote) - Scottsdale AZ

Director Of Global Project Management And Customer Implementation

The director of global project management and customer implementation leads the strategy, execution, and oversight of a portfolio of supply chain solutions projects across APL Logistics regions (Americas – EMEA – Asia).

This role defines, sets and manages project methodology. This role monitors and ensures the effective implementation of new operations, complex customer solutions, enterprise and strategic initiatives. The director manages project prioritization, project justification, scope, resource planning, and execution through a team of project managers and analysts and in collaboration with functional heads, corporate SMEs and vendor teams.

The director oversees project portfolios to ensure they meet APL Logistics' and customer requirements, applying both APL Logistics standards and agile methodologies as appropriate. The role requires strong leadership to coordinate across functional areas such as operations, IT, finance, HR, and commercial and customer teams. This position reports directly to SR Director Operations Excellence.

This role also collaborates and works with region heads in the definition of global project standardization and roadmap. This role will have direct access to counsel and influence APL Logistics C suite team on strategy planning and execution.

Project Portfolio Management

• Lead, manage, and monitor a diverse portfolio of complex supply chain projects, including new customer implementations and strategic initiatives.
• Provide guidance and support to project managers in executing detailed project plans that align with customer goals and organizational strategies.
• Maintain and manage a portfolio tool to ensure real-time accuracy of project status, timelines, and resource allocation.
• Ensure project governance, adhering to established project management methodologies, with a focus on meeting cost, quality, and delivery goals.
• Balance resources across multiple projects, ensuring the appropriate skills and expertise are applied to each project phase.

Cross-Functional Collaboration & Customer Engagement

• Engage with operations, technology, human resources, finance, legal, and commercial teams to deliver integrated solutions.
• Act as the primary point of contact with senior leadership and key stakeholders, both internally and with customers, on project status, risks, and outcomes.
• Collaborate closely with commercial teams on RFPs and proposals, providing project-related cost estimates, timelines, and risk assessments.
• Develop communication strategies to keep leadership and customers informed on project progress through detailed status reports and steering committee meetings.

Team Leadership & Development

• Lead a team of project managers and analysts, providing mentorship, career guidance, and fostering professional growth.
• Champion the development and implementation of best practices in project management, including agile methodologies, and promote a culture of continuous improvement.
• Drive organizational capabilities by developing training programs and knowledge-sharing initiatives across project management teams.

Innovation & Change Management

• Lead innovation initiatives by collaborating with technology, operations, and vendor teams to design and implement cutting-edge supply chain solutions.
• Oversee the design and deployment of change management programs, ensuring smooth transitions in operations, system upgrades, and new technology deployments.

Delivery Of New Operations Revenue Streams Or Successful Execution Of Strategic Initiatives

• In support of APL Logistics product and services: CNS, OMS, IFs, International Control Tower, DNS, CLS, LTS, and MTS
• Relationship management with operations and commercial teams to provide value in the pursuit of new opportunities or the expansion of services for existing customers.
• Developing commercial content; cost estimate, timelines, project structures, etc. for responses to customer proposals.
• The development or oversight of project timelines that demonstrate a realistic path from project initiation through go-live of services, and transition to ongoing operations.
• Estimation or…