Branch Manager Job Alpharetta Georgia USA,Management

Position: BRANCH MANAGER

Benefits

401K, Health, Dental, Vision, Short and Long Term Disability, and Paid Time Off
Compensation includes base salary, monthly profit‑sharing bonus, annual profit‑sharing bonus, and annual tax preparation bonus plans

Requirements

Top Performers with present or previous GILA Branch Management experience, or extensive GILA Assistant Management or Customer Service experience
High school diploma or equivalent

Job Summary

The Branch Manager is accountable for ensuring the day‑to‑day activities of the branch are effectively and consistently carried out per company policy to achieve all required objectives. The manager maintains communication between staff and upper management, and provides support, training, and guidance to staff.

Responsibilities

Ensure that minimum required monthly and annual branch profit standards, expectations, and objectives are consistently achieved.

Ensure that minimum required operational standards are achieved by the 10th, 20th, and month‑end.

Ensure that minimum required tax preparation objectives are consistently achieved each tax season.

Additional responsibilities include:

Ensure that all personnel are at work on time and manage their time throughout the day through effective coaching.

Ensure that all reports and records are prepared and sent to the home office and district supervisor on time, acknowledging receipt of all correspondence from the home office.

Train all employees on loan office functions, including application processing, counter operations, payments, customer contract enforcement, collection calls, and loan closures.

Approve and close all new, FB, and dual loans; approve and close all increases on established accounts; handle, approve, and close all delinquent loans (30 days or more past due).

Ensure delinquent work is completed each day by 2:00 pm and records filed in proper fireproof cabinets at closing time.

Maintain a neat and orderly office environment.

Recommend and handle all legal procedures taken against customers.

Distribute life, accident and health, auto, and fire insurance claims to customers; receive all claims and file weekly with the insurance carrier; maintain proper insurance claims records and reports.

Direct all calls from attorneys, newspapers, reporters, etc., to the home office.

Verify cash monthly by balancing cash drawers and maintaining cash count records.

Exercise ownership judgment when making decisions affecting the branch, its personnel, control of assets, and credit decisions.

Approve all supply requisitions.

Handle all customer inquiries and disputes appropriately.

Protect all customer information, ensuring secure storage before closing the office.

Consistently achieve company production standards as branch personnel.

Reporting Relationships

The Manager oversees 1 to 4 employees within the location.

Physical Requirements / Work Environment

Work is primarily sedentary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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