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Director, Identity Escalation & Customer Experience (Remote
Remote / Online - Candidates ideally in
St. Cloud, Saint Cloud, Stearns County, Minnesota, 56301, USA
Listed on 2026-08-11
St. Cloud, Saint Cloud, Stearns County, Minnesota, 56301, USA
Listing for:
UnitedHealth Group
Remote/Work from Home
position Listed on 2026-08-11
Job specializations:
-
Management
Healthcare Management
Job Description & How to Apply Below
Location: St. Cloud
United Health Group is seeking a Director of Identity Escalation Support for OptumID / One Healthcare will lead the Phone Support function, shaping strategy, improving customer experience, and ensuring regulatory compliance across multiple teams in a large, multi-site organization.
Remote work is allowed nationwide with required in-office presence for certain areas. Responsibilities include overseeing managers, driving performance metrics, and ensuring data protection and privacy (HIPAA)
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