Sr Director, Business Operations

Jeppesen Fore Flight is seeking a Senior Director of Professional Services Business Operations to serve as the operational backbone of the global Professional Services organization. This is a senior leadership role with accountability for the financial health, resource efficiency, and operational reporting that enable Jeppesen Fore Flight's PS teams to deliver software implementations with consistency, predictability, and scale.

Reporting to the Senior Vice President of Professional Services, you will lead a team of business analysts and operations team members, and will own three interconnected functions: financial planning and performance reporting, global resource and capacity management, and PS operational systems. You will work in close partnership with PS delivery leaders, Finance, HR, and the Chief Customer Officer Operations team to ensure that the Professional Services organization has the data visibility and operational infrastructure required to perform at the highest level — including contributing PS performance insights directly into Board-level reporting.

The ideal candidate is a strategic operator who combines analytical rigor with a systems-thinking mindset and strong leadership skills. You are equally comfortable presenting financial performance to executive leadership, redesigning a resource management process, and collaborating across organizational boundaries to deliver unified, accurate reporting on the health of the PS business.
This is a fully remote position. Candidates in the following locations are encouraged to apply: USA, Sweden, Denmark, Germany, and UK.

• Lead, develop, and manage a team of business analysts and operations team members, establishing clear roles, performance expectations, and career development pathways within the Business Operations function
• Build a high-performing, analytically driven team capable of supporting the full scope of PS business operations across financial management, resource planning, and operational reporting
• Foster a culture of operational excellence, data integrity, continuous improvement, and proactive service to the PS delivery organization and its leadership
• Partner closely with the SVP of Professional Services and PS functional leaders to align Business Operations priorities with the strategic direction of the organization

• Own the annual financial planning and budgeting process for the Professional Services organization, coordinating with Finance to develop revenue forecasts, cost models, headcount plans, and investment proposals
• Maintain continuous visibility into PS financial performance including revenue recognition, project margin, backlog, utilization-driven revenue, and services bookings and provide timely, accurate reporting to the SVP and PS leadership team
• Design and deliver executive-level financial dashboards and management reports that translate complex PS financial data into clear, actionable insights for senior leadership and cross-functional stakeholders
• Monitor PS financial KPIs against plan, identify variances early, and work with delivery leaders to develop and track corrective actions where performance diverges from targets
• Partner with Finance on revenue recognition compliance, project-level P&L reporting, and the financial governance requirements associated with professional services engagements
• Support strategic financial modeling for new service offerings, pricing structures, delivery model changes, and organizational investments, providing PS leadership with the data needed to make sound business decisions

• Own the global resource management function for Professional Services, including the frameworks, processes, and tooling used to allocate consultants, project managers, and other delivery staff across the project portfolio
• Maintain a continuous, accurate view of PS capacity across all regions and product lines, enabling delivery leaders to make informed decisions about staffing, hiring, and project scheduling
• Develop and manage resource utilization reporting,…