Program Manager - Entrepreneurship Shared Services

Department D'Aniello Institute for Veterans and Military Families (IVMF)

Job Title

Location

Campus

Campus Remote

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range $74,500 - $80,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours 8:30am - 5:00pm (academic year) 8:00am - 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

The Program Manager serves as the primary systems and participant engagement professional within the IVMF Entrepreneurship ( ENT ) Shared Services team. Reporting to the Associate Director, Shared Services, this position acts as the central liaison between the Entrepreneurship Program team, the Marketing & Communications (Mar Comms) team, and the Salesforce/ CRM team to ensure seamless coordination of recruitment, engagement, and operational processes across all ENT programs and events.

The Program Manager translates program goals into actionable systems workflows, manages the full lifecycle of application and registration processes, and develops data-driven recruitment and engagement strategies in partnership with program managers.

This position may be filled on a fully remote basis if the identified candidate is not currently located in Syracuse, NY (within 50 miles). Not all geographical areas within the United States are eligible. Employment offers at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies;

the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

• Bachelor’s degree in business administration, Communications, Public Administration, or a related field; or equivalent experience.
• Minimum 3 years of experience in project management, program operations, or a related coordination role.
• Demonstrated experience with CRM platforms, particularly Salesforce; experience building workflows, managing records, or producing reports.
• Project Management Professional ( PMP ) certification or equivalent coursework.
• Strong written and verbal communication skills; experience coordinating across multiple teams or departments.
• Experience managing multiple concurrent projects with competing deadlines while maintaining high standards for communication, accuracy, and participant experience.
• Preference given to candidates with experience serving veteran, military-connected, university, nonprofit, or mission-driven communities; military service connection or familiarity with the military-connected ecosystem is a plus.

• Familiarity with Form Titan, or similar form/marketing automation tools.
• Familiarity with IVMF entrepreneurship programs or the broader veteran entrepreneurship landscape.
• Proficiency with Microsoft Office Suite, spreadsheets, registration tools, and shared planning/project management platforms such as
• Ability to exercise sound judgment, maintain composure in high-pressure event environments, and proactively solve problems in real time.

• Serve as the primary point…