Learning & Development Leader (Head of Service Academy – North America) | Remote - North Caroli

Learning & Development Leader (Head of Service Academy - North America)

The Opportunity
In this role, you will shape how technical and service capabilities are developed across North America within a complex power grid environment. You will oversee the development and deployment of training programs that prepare field teams, engineers, and service professionals to support and maintain critical infrastructure. The work focuses on translating broader service and capability strategies into practical training solutions, building scalable learning programs, and ensuring teams are equipped to meet evolving operational and customer requirements.

You will collaborate across service operations, engineering, and commercial teams to address workforce capability needs driven by technology advancements, digitalization, and lifecycle service demands. This includes strengthening technical expertise, supporting adoption of new tools, and building readiness for future grid challenges. Your work contributes directly to the reliability, safety, and performance of power systems by ensuring service teams are prepared to deliver consistent, high-quality outcomes across the lifecycle of grid assets.

How You’ll Make an Impact

Translate training and capability strategy into regional programs aligned with service operations and workforce needs

Develop and manage a training roadmap that supports service delivery, technical capability, and operational readiness

Oversee development and delivery of technical, digital, and safety-focused training programs

Partner with service, engineering, and commercial teams to identify capability gaps and prioritize learning initiatives

Establish and maintain consistent training standards, certification approaches, and delivery methods

Monitor program effectiveness using performance data and continuously improve learning outcomes

Support the deployment of digital and blended learning solutions, including remote and hands-on training formats

Build and support a network of trainers, instructors, and subject matter contributors across the organization

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

Bachelor’s degree in a relevant field such as engineering, business, or learning and development

Experience in technical training, service operations, or workforce capability development within industrial or energy environments

Experience designing and delivering structured training programs across multiple formats (in-person, virtual, or blended learning)

Experience working with cross-functional teams in service, engineering, or project-based environments

Experience supporting organizational change, capability development, or continuous improvement initiatives

Strong communication and collaboration skills to engage stakeholders across technical and operational teams

More About Us
You will gain exposure to advanced grid technologies while working alongside experienced professionals, with opportunities to strengthen your expertise in service capability development and technical training.

Opportunities to work on innovative technologies that shape the future of energy

A collaborative environment with experienced professionals across the power industry

Access to learning platforms and career development programs

Competitive health and retirement benefits

Paid leave and flexible work arrangements

Location Remote - North Carolina, United States of America

Job type Full time

Work arrangement Remote

Experience Management

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date

Reference number R0130719

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the…