Care Team Manager - Community Health

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle

Required:

Yes - with valid insurance

Amount of

Travel Required:

Occasional travel throughout market

Positions Supervised: Community Guides

Reports To: Assistant Director of Care Team Operations

At Reema Health, we believe a personalized , community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources can ease those burdens.

As a Care Team Manager, you’ll lead a team of Community Guides while overseeing Reema’s care delivery in your market. Each community guide manages a caseload of approximately 80-120 members, helping individuals overcome barriers to care and improve their health. Your role is to ensure your team has the coaching, tools, accountability and support they need to consistently deliver exceptional member experiences and outcomes.

You’ll balance people leadership and operational ownership - developing your team, using data to drive performance, using technology to improve team efficiency and member outcomes, and building strong community partnerships. As a growing startup, our teams evolve quickly, so we’re looking for a leader who embraces change, inspires others to do the same, and builds a high-performing team that consistently delivers exceptional member outcomes.

This role requires the ability to quickly learn and apply new information across multiple systems and workflows. While you'll receive comprehensive onboarding and support, success in this role comes from being comfortable navigating a fast learning curve and continuously building proficiency over time.

• Building and retaining a high-performing team of Community Guides
• Consistently achieving member engagement, quality, documentation, and operational goals
• Coaching employees to improve performance and grow professionally
• Creating an engaged, accountable team culture
• Using data to identify opportunities and improve outcomes
• Building strong relationships with community partners across your market
• Helping your team successfully navigate change as Reema continues to grow

• Hire, onboard, coach, and develop Community Guides
• Hold regular 1:1 meetings that provide coaching, feedback, recognition, and career development
• Foster an engaged, collaborative, and accountable team culture in a primarily remote environment
• Lead team meetings, case reviews, and ongoing learning opportunities
• Support Guides through complex member situations while reinforcing trauma-informed, member-centered care
• Monitor workloads and help Guides effectively manage their caseloads
• Partner with cross-functional teams to remove barriers and improve team effectiveness

• Lead the day-to-day operations of Reema's care delivery within your assigned market
• Monitor performance metrics, quality measures, documentation, and member outcomes
• Translate data into coaching, action plans, and operational improvements
• Hold the team accountable for key performance goals while helping each Guide understand how their work contributes to overall success
• Ensure compliance with HIPAA, documentation standards, and organizational policies
• Build and maintain relationships with healthcare providers, community organizations, and local partners
• Champion organizational change and help your team adapt to evolving priorities and new initiatives

Technology is central to how Reema delivers care. As a leader, you'll model curiosity, adaptability, and confidence with new tools while helping your team do the same.

• Champion adoption of Reema's technology platform and operational tools
• Coach team members on documentation, workflows, and technology best practices
• Troubleshoot operational challenges and identify opportunities for process improvement
• Help create a culture where technology enables better member care and greater efficiency

While this is primarily a leadership role, you'll occasionally maintain a small member caseload to:

• Support…