Customer Care Team Leader — Remote & Hybrid
Remote / Online - Candidates ideally in
Pittsburgh, Allegheny County, Pennsylvania, 15289, USA
Listed on 2026-08-13
Pittsburgh, Allegheny County, Pennsylvania, 15289, USA
Listing for:
012 NiSource Corporate Services Co
Full Time, Remote/Work from Home
position Listed on 2026-08-13
Job specializations:
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Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
NiSource seeks a senior customer care leader to drive service excellence and performance against objectives. You will manage a team of CSRs, Sr. CSRs and back-office associates, setting clear expectations and providing feedback to foster a high-performance culture.
You will coach, mentor and develop staff, coordinate scheduling for both onsite and remote workers, and collaborate with partners to ensure exceptional customer outcomes.
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