AVP, Mortgage Systems & Support

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.

• competitive pay
• an excellent benefit package that includes a 401(k) Plan
• an extensive paid technical and on-the-job training program
• tuition reimbursement--available to all full and part time employees
• Part time positions start at a minimum of 30 hours per week

We encourage you to become a part of VyStar Credit Union's family of employees.

This position primarily oversees the mortgage product development and delivery functions within the Real Estate Lending department, which includes providing direction, project management, leadership, and goal setting for the mortgage loan product development, product delivery and mortgage system administration teams as well as back up for Secondary Markets. The incumbent must be member and staff experience focused, managing projects and first level IT system administration team for assigned businesses with minimal supervision.

Meet all schedule, cost, quality, and confidentiality requirements. Develop and manage a staff of Project Planners, Product developers and System Administrators. Will further hire, develop, coach, and evaluate staff to ensure the team provides excellent service while adhering to the Credit Union’s established policies, procedures, and processes as well as all relevant laws and regulations. Must be familiar with standard mortgage products, including, but not limited to, Conforming and Jumbo fixed and ARM mortgages, VA, FHA, and USDA loans, Home Equity and HELOC loans, Construction loans, and Non-Owner Occupied and Condo lending as well as QM and non-QM product array.

Must be knowledgeable about, and keep abreast of, all relevant mortgage laws and regulations and must be familiar with Secondary Market requirements, including processing, quality control, and proper documentation and procedures for mortgage lending.

• Coordinate with Real Estate Lending Department Leadership to ensure serviceability of products and/or product features within the mortgage loan origination & servicing ecosystems
• Coordinate with VyStar Title Leadership to ensure technology needs are properly supported
• Manage product development and delivery by estimating the scale and non-scale of product enhancements, products under the direction of senior department leadership, and working closely with business managers on function and design
• Collaborate with Real Estate Lending Departments including Sales, Underwriting, Servicing and Operational leadership as well as other key stakeholders as needed to identify and prioritize system/process changes
• Coordinate with Compliance Department to ensure products comply with all applicable regulations
• Responsible for the monitoring and management of all direct report’s activities, including in a remote/hybrid work environment
• Responsible for the monitoring and management of all product testing activities and subsequent implementation including in a remote work environment
• Provide the staff with the appropriate level of guidance, coaching and training as needed while meeting quality objectives including in a remote work environment
• Effectively lead teams, managing communication, delegation, motivation and problem-solving. Teams include stakeholders and all levels in the organization. Conducts individual 1:1 and team meetings with staff to discuss initiatives, progress, goals, etc
• Responsible for knowing department goals as well as Credit Union goals and pro-actively works toward attainment of those goals
• Collaborates with other leaders ensuring all project management activities within Real Estate Lending, drive strategic initiatives to achieve business objectives
• Participates in the change process to support mortgage department general projects as determined by the VP, Mortgage Strategy & Transformation
• Collaborate with senior leadership to define project requirements and objectives
• Drive continuous improvement initiatives to streamline project…