Strategic Operations Director

• American Board of Foot and Ankle Surgery

With a 50-year history of ensuring excellence in podiatric surgical care, the American Board of Foot and Ankle Surgery (ABFAS) is entering its next chapter from a position of financial stability and organizational strength. As Director, Strategic Operations, you will build on those strengths by modernizing the systems and processes that support the organizations work, while optimizing the infrastructure behind its board, committees, and volunteer leadership.

Reporting to the Chief Operations Officer, you will serve as a cross-functional force multiplier, translating strategic priorities into repeatable workflows and measurable follow-through. You will partner with colleagues across departments to assess current processes, improve efficiency, and establish greater consistency in how the organization works across functions, makes decisions, and documents its work. You will also work closely with the CEO/Executive Director on governance and board matters, helping formalize practices and maintain continuity through leadership and committee transitions.

You will also oversee the meetings and volunteer engagement function, establishing the structure and standards that ensure board, committee, volunteer, and stakeholder activities are supported through clear expectations, professional communication, effective planning, and accurate documentation.

How Youll Make an Impact

Success in this role requires a proactive approach and an enterprise-wide perspective to identify inefficiencies, research options, present recommendations to the executive team, and follow through on implementation. Early priorities include:

• Strengthening governance, board, committee, and volunteer support infrastructure, developing systems that can be easily maintained and scaled across the organization.
• Improving organizational effectiveness by identifying opportunities for automation and process improvements that reduce time spent on administrative tasks and free staff to focus on higher-value work.
• Ensuring the meetings and engagement function provides a concierge-level, service-oriented experience for ABFAS volunteers and stakeholders.

Work Environment, Salary, and Benefits

• This is a fully remote position with domestic travel up to 10% throughout the year to support and attend in-person meetings and events (committee meetings, board meetings, staff retreats, and other events).
• The budgeted salary range for this position is $125K – $155K, with an outstanding benefits package including generous paid time off, 100% employer-paid medical, dental, vision, and life insurance for employees, a 4% retirement match, and more.
• Our team is proud to have a supportive culture of trust, respect, and collaboration. Your perspective and contributions will be valued, and you will like who you work with.

Responsibilities

Governance, Infrastructure and CEO Partnership

• Partner closely with the CEO/Executive Director to support effective governance processes for the board, committees, task forces, and volunteer leaders.
• Develop and maintain governance calendars, agenda planning tools, workflows, templates, support materials, and documentation standards aligned with ABFAS bylaws, policies, committee charges, and organizational priorities.
• Coordinate governance-related activities, including tracking decisions, assignments, and follow-up items to promote accountability and continuity.
• Support periodic review of governance practices, committee structures, volunteer engagement processes, and decision-making workflows.
• Review ABFAS bylaws and, when appropriate, recommend updates that reflect organizational needs and established governance practices.
• Maintain strong working relationships with the CEO, COO, department leaders, and volunteer leadership.

Meetings and Volunteer Engagement Oversight

• Supervise the staff member responsible for meeting coordination, volunteer engagement, and related operational support.
• Ensure board, committee, volunteer, staff, and stakeholder meetings are planned and executed in accordance with established expectations, timelines, policies, and service standards.
• Oversee the tools and practices that support meeting preparation, communication, documentation, follow-up, and issue escalation.
• Partner with executive leadership, department heads, and volunteer leaders to support effective committee operations and consistent volunteer experience.
• Monitor and improve meeting and volunteer engagement processes to strengthen service, continuity, and organizational accountability.

Organizational Effectiveness and Cross-Functional Coordination

• Identify process gaps, clarify workflows, document procedures, and develop tools that improve consistency, execution, and accountability.
• Facilitate cross-departmental collaboration and coordinate initiatives involving process improvement, policy implementation, system integration, organizational change, and strategic execution.
• Help departments align interdependencies, handoffs, decision rights,…