Associate Director, Management and Operations

Associate Director, Management & Operations

Working under the direction of Director, Management, the Associate Director, Management & Operations will provide cross-cutting program management support including setting up systems and managing trackers required for smooth operations of a large, multi-country global project, liaising with contracts management services, global procurement and other applicable enterprise services staff. In addition, they will provide program management support to select core-funded activities and provide oversight to select sub-awards and deliverables.

They will work closely with the Project Management Team (PMT), knowledge management, technical/strategic information teams and finance to ensure continued high performance and responsiveness to project needs. They will serve as an operations point of contract to troubleshoot challenges for cross-cutting operational components of the project. They will work closely and collaboratively with various departments in support of the project.

Management and operations experience on a large multi-country global project is a requirement for this position.

This position is contingent on donor funding. Final date to receive applications is close of business Friday, August 14th.

• Provide leadership and management support of a large, complex project, ensuring strategically coherent project direction, well-managed growth, and compliance with donor regulations.

• Provide cross-cutting program management support, including setting up systems and managing trackers.

• Liaise with contracts management services staff on submission, review and prioritization of subawards, updating tools and templates and relaying feedback to program team members

• Review and track workplans and no-cost extensions submitted to donors.

• Provide program management support to select core-funded activities.

• Manage monthly meetings and provide oversight to core partner sub-awards and deliverables.

• Coordinate with the PMT and other members of the project management and operations team on appropriate management, compliance, and performance standards, as well as effective systems for budget management, knowledge management and risk management associated with the projects assigned to the project.

• Work closely with the Director, Management, Project Director and Department-level Operations leadership to mitigate any potential risk to ensure that programming staff fully understand financial and administrative processes.

• Serve as a focal point for operations-related troubleshooting to limit implementation bottlenecks and escalate as appropriate.

• Forge and maintain solid cooperation with select partners through regular communication, cooperation and, where appropriate, joint decision-making.

• Supervise select management and operations staff.

• Performs other duties as assigned.

• Effective knowledge of design, implementation, and management of sector specific and/or multi-sector/international development projects/programs funded by US government or other international donors.

• Knowledge of various funding mechanisms, general contracting, and reporting requirements

• Knowledge of donor planning and reporting systems.

• Knowledge of business development processes, specifically proposal development, within an international NGO context.

• Strong written and verbal communication skills.

• Sensitivity to cultural differences and understanding of the political and ethical in countries outside of the US.

• Bachelor's Degree or its International Equivalent in Business Administration, Public Health, Social Sciences or Related Field.

• Project Management (PM) Certification preferred.

• Typically requires 10+ years of relevant experience (including 3+ years of line management experience) in business administration, project management transformation, change management, strategy consulting, or internal corporate strategy.

• Demonstrated experience in USG and global health project management and implementation.

• Experience working on large, multi-country global projects.

• Experience working in a non-governmental organization (NGO).

• English fluency required; fluency in a second language (e.g., French, Spanish, Portuguese, Russian, etc.) an added benefit.

• Typical home office environment.

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.

• Ability to sit and stand for extended periods of time.

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

• Less than 10%