Workers Compensation Manager

INDUSTRIAL COMMISSION

Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful.

A thriving workforce in Arizona is what we strive for and work towards each day.

Address:
Compliance Section/Claims Division 800 W. Washington Street, Phoenix, AZ 85007

• Salary: 85,000.
• Grade: 24
• Closing Date:
  Open Until Filled

This position will work closely with the Claims Manager to oversee daily operations and staff of the Industrial Commission of Arizona Claims Division to create and maintain a positive team culture focused on continuous improvement and employee engagement;
Implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.R.S.§ 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules. This position will supervises direct and indirect reports in compliance with all rules, regulations, procedures, state personnel statutes and regulations, and performs other duties and responsibilities described herein;

also serves as a subject matter expert on Arizona workers compensation law and claims processing. This position demonstrates master knowledge of Workers Compensation statutes, rules and case laws. This position demonstrates journey level employee management experience. This knowledge and experience may be substituted with the equivalent experience in Arizona Workers Compensation claims management.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• This position is responsible for guiding the day to day operations of the Claims Division's daily operations; which includes providing assistance, training and oversight of staff to ensure work is performed accurately and timely in compliance with Arizona workers’ compensation laws.
• Works to build a culture of team cohesiveness and employee engagement. Management of assigned section(s) including, establishing metrics that defines acceptable levels of performance and establish monthly targets for each metric.
• Reviews performance against those metrics and targets and takes action when targets are not achieved.
• Support continuous improvement efforts that improve the overall operations of the division and agency while providing a greater return to the State of Arizona.
• Develop, implement and monitor process and procedures to ensure compliance with Arizona workers' compensation laws.
• Improves and/or creates Standard Work guidelines. Generate, review, and analyze various claims reports to identify performance measures and claims trends.
• Supervise assigned employees to ensure compliance with all rules, regulations, procedures, state personnel statutes and regulations.
• Establishes and communicates performance standards and objectives.
• Conducts ongoing performance feedback and annual appraisals.
• Perform claims audits.
• Analyze results and develop and implement training for internal and external customers; conduct workshops at the annual Claims Seminar.
• Participates in the development and management of the certification for out-of-state adjusters and annual ICA Seminar.

• Knowledge of Arizona workers’ compensation statutes, rules of…