Business Service Officer

• Supervise and manage Support Professionals and execute business and service functions within assigned branches
• Lead branches in executing strategic priorities through coaching and behavioral change focused on consistency, quality, and compliance
• Lead, mentor, and supervise Support and Service Professionals
• Promote cross-training, learning, development, and recognition
• Facilitate interviewing, selection, and onboarding of new hires, Financial Advisors, and Support Professionals
• Partner with the Market Business Service Officer and Human Resources on performance reviews, performance management, and conflict resolution
• Maintain relationships with partners across the branch, market, region, and Home Office
• Conduct Support Professional one-on-one coaching and meet with Advisor teams to address service needs
• Manage Support Professional coverage for Financial Advisors in the branch
• Identify and share recognition opportunities, best practices, success stories, and achievements
• Champion diversity and inclusion and promote the Firm’s core values
• Manage Advisor travel and entertainment expenses and oversee budget tracking and forecasting
• Facilitate and manage resolution of client inquiries and requests
• Participate in national calls regarding platform changes, policy updates, best practices, and timely updates
• Identify and implement process improvements to maximize productivity and efficiency
• Perform additional operational oversight and duties delegated by the Market Business Service Officer
• Report directly to the Market Business Service Officer
• Manage direct reports consisting of Support Professionals

• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and
  ** escalate
  * * as necessary
• Ability to identify issues and trends, anticipate change, and provide comprehensive solutions
• Strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate, and lead groups at various levels throughout the market
• Knowledge of the Firm’s Risk & Compliance policies
• Ability to think strategically

Demonstrates strong leadership and talent development capabilities while effectively managing Support Professionals and executing strategic priorities. Possesses expertise in compliance, conflict resolution, and operational oversight to enhance productivity and service quality.

• Active Series 7 License
• Active Series 66 License
• Leadership and Talent Development
• Conflict Resolution Skills
• Risk and Compliance Knowledge

• Performance Management
• Budget Tracking
• Process Improvement
• Coaching
• Onboarding
• Interviewing
• Operational Oversight
• Strategic Thinking
• Client Inquiry Resolution
• Cross-Training

• Effective Communication
• Attention to Detail
• Organizational Skills
• Time Management
• Relationship Management

• Series 9 License
• Series 10 License
• Series 63 License
• Series 65 License

• Financial Services
• Compliance Policies
• Diversity and Inclusion
• Service Functions
• Market Business Service