Business Service Officer

• Supervise and manage Support Professionals and execute business and service functions within assigned branches
• Lead branches in executing strategic priorities through coaching and behavioral change focused on consistency, quality, and compliance
• Lead, mentor, and supervise Support and Service Professionals
• Promote cross-training, learning, development, and recognition within the market
• Facilitate interviewing, selection, and onboarding of new hires, including Financial Advisors and Support Professionals
• Partner with the Market Business Service Officer and Human Resources on people management, performance reviews, performance management, and conflict resolution
• Maintain relationships with partners across the Branch, Market, Region, and Home Office
• Conduct Support Professional one-on-one meetings and meet with Advisor teams to address service needs
• Manage Support Professional coverage for Financial Advisors in the Branch
• Identify recognition opportunities by sharing best practices, success stories, and achievements
• Promote a branch culture aligned with Firm values, diversity, and inclusion
• Manage travel and entertainment expenses, budget tracking, and forecasting in accordance with Firm policies
• Facilitate and manage resolution of client inquiries and requests
• Participate in national calls regarding platform changes, policy updates, best practices, and timely updates
• Identify and implement process improvements to maximize productivity and efficiency
• Perform additional operational oversight and duties delegated by the Market Business Service Officer

• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and elevate as necessary
• Ability to identify issues and trends, anticipate change, and provide comprehensive solutions
• Strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate, and lead groups at various levels throughout the market
• Knowledge of the Firm’s Risk & Compliance policies
• Ability to think strategically

Demonstrates strong leadership and talent development capabilities while managing Support Professionals and executing business functions. Proficient in conflict resolution, strategic thinking, and maintaining compliance with industry regulations.

• Active Series 7 License
• Active Series 66 License
• Leadership and Talent Development
• Conflict Resolution Skills
• Organizational and Time Management Skills

• Budget Tracking
• Performance Management
• Process Improvement
• Client Inquiry Resolution
• Interviewing and Onboarding

• Effective Communication
• Attention to Detail
• Relationship Management
• Motivation and Leadership
• Problem Solving

• Series 9 License
• Series 10 License
• Series 63 License
• Series 65 License

• Risk and Compliance Policies
• Financial Advisors
• Support Professionals
• Market Business Service Officer
• Diversity and Inclusion