Events Services Supervisor (Booking Supervisor

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

This position provides strategic leadership for convention sales and business development by serving as the primary liaison between Visit Sacramento, regional hospitality partners, and the SAFE Credit Union Convention & Performing Arts District. The role drives occupancy and revenue growth through long-range sales planning, high-value contract negotiations, and targeted demand-generation initiatives while ensuring effective lead management and contract compliance. It also collaborates across sales and event services teams to enhance customer experience, strengthen industry partnerships, and maximize booking performance.

As a people leader, the position oversees event coordination staff, fostering operational excellence and aligning team performance with organizational goals.

The ideal candidate for the Event Services Supervisor (Booking Supervisor) is an organized, detail oriented professional with strong leadership abilities and a proven track record in event coordination, scheduling, or facility booking. They excel at managing high volume workflows, ensuring accuracy in all booking details, and maintaining exceptional customer service standards. This candidate communicates effectively with clients and internal teams, demonstrates sound judgment when resolving complex scheduling or policy issues, and provides supportive, positive guidance to booking staff.

They thrive in fast paced environments, consistently uphold departmental policies, and contribute to a seamless event experience through careful planning, coordination, and oversight.

Under limited direction, an Event Services Supervisor coordinates and supervises event-related services and box office activities for the Sacramento Convention Center; reviews expenses and participates in settlement of expenses; prepares a variety of reports and correspondence.

This classification is populated with multiple incumbents who have responsibility for the coordination of specific events. The Event Services Supervisor classification is distinguished from the Events Coordinator classification in that the former has responsibility for several events, while the latter has responsibility for a particular event or a portion of an event. The Event Services Supervisor is distinguished from the Event Services Manager in that the latter classification has responsibility for a major section or events coordination of the Convention Center.

Limited direction is provided by an Event Services Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel.

• Supervises and/or coordinates events services or box office activities of the Convention Center in order to meet the needs of the licensee and ensure efficient operation of Community Center events; ensures that all necessary services and preparations are in order and scheduled; responds to facility user complaints and inquiries.
• Provides information regarding the facility's capabilities and services to users and potential users of the Center; determines equipment, personnel, and other services required for events; calculates estimates and final costs to user for equipment, personnel, and other services; prepares cost settlement data.
• Coordinates with catering concessionaires, security, ushers, and other service providers; reviews facility use contracts to assure compliance with terms and conditions; serves as on-site liaison between facility user and the City through attendance at events.
• Directs, plans, and coordinates the box office activities at the Convention Center; maintains and reconciles box office checking account; coordinates the scaling and selling of tickets for the facilities with promoters and licensees; reviews contracts, expenses, receipts, deposits, and other financial arrangements prior to settlement after each performance; supervises and participates in the settlement of receipts and payment of expenses associated with an event.
• Prepares a variety of reports, correspondence, contracts, and studies related to events and facility use.
• Supervises, trains, and evaluates assigned personnel; recruits, hires, trains, and schedules part time box office personnel.
• Performs other or related duties as assigned.

• Principles and techniques used in planning, coordinating, and servicing a variety of convention, meeting, theatrical, and entertainment events.
• Box office, accounting, and record-keeping procedures.
• Rates and charges associated with use of a public events facility.
• Health, fire, safety, and emergency procedures affecting the use of public events facilities.
• Event coordination, booking, box office,…