Remote Client Services Team Lead

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

100% Remote | Flexible Schedule | Leadership Development

Are you ready to take the next step in your career by combining exceptional client service with leadership development?

AO is seeking motivated, service-driven professionals to join our team as Remote Client Services Team Leads. This opportunity is designed for individuals who enjoy helping others succeed, building strong client relationships, and developing the leadership skills needed to grow within a supportive, performance-driven organization.

Whether you have previous leadership experience or are looking to grow into your first leadership role, you'll receive comprehensive training, one-on-one mentorship, and ongoing professional development to help you succeed.

If you're passionate about serving others while building a rewarding long-term career, we'd love to meet you.

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families throughout the United States and Canada.

As part of the Globe Life family of companies, we combine financial strength with a people-first culture centered on integrity, mentorship, leadership development, and performance-based advancement.

Since 2020, our organization has operated in a fully remote environment, allowing our team members to enjoy the flexibility of working from home while remaining connected through industry-leading technology, training, and collaboration.

As a Remote Client Services Team Lead, you'll balance exceptional client service with leadership development while helping build a collaborative, high-performing remote team.

• Meet virtually with clients through Zoom and scheduled phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with enrollments, policy updates, and ongoing service needs
• Build long-term client relationships through trust, communication, and exceptional support
• Maintain accurate client records and follow-up communications
• Deliver a positive, professional client experience from start to finish

• Support, coach, and encourage newer team members
• Lead by example through professionalism, accountability, and integrity
• Foster collaboration and a positive team culture within a virtual environment
• Participate in leadership meetings, coaching sessions, and development programs
• Utilize technology to improve communication, organization, and workflow efficiency
• Continue developing leadership, communication, and management skills through ongoing mentorship

• Work from anywhere within the United States
• Flexible scheduling after training
• No daily commute
• Modern virtual work environment
• Healthy work-life balance

• Executive mentorship from experienced leaders
• Structured leadership training
• Weekly coaching and professional development
• Leadership workshops and skill-building programs
• Promotion-from-within culture
• Performance-based career advancement

• Weekly performance-based compensation
• Performance bonuses
• Leadership recognition opportunities
• Advancement based on performance and results

Eligible representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and professional development events
• Company-sponsored incentive travel
• Industry-leading virtual technology and collaboration tools

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills
• Leadership potential and a collaborative mindset
• Strong customer service and relationship-building abilities
• Self-motivation and personal accountability
• Professionalism, integrity, and sound judgment
• Strong organizational and time-management skills
• A…