Senior ASM, Sales & Retail Engagement

Overview:

At Wayfair, we deliver a best-in-class customer experience in furniture and home by empowering talented, driven individuals like you. As a Senior Assistant Store Manager of Sales and Retail Engagement, you’ll lead the sales floor team/ This includes sales, design, and customer experience to create seamless, welcoming shopping journeys. You’ll be a key partner to the Store Director, driving sales, optimizing operations, and fostering collaboration across specialty categories like appliances, home improvement, and mattresses.

If you’re passionate about coaching teams, solving challenges in a fast-paced environment, and delivering authentic, customer-focused service, your professional home awaits you here at Wayfair.

• Lead Sales & Design Teams:
  Directly manage and develop the sales floor team, including managers, sales associates, designers, and customer experience specialists, ensuring customers receive top-notch support and service.

• Be a Senior Operational Partner:
  Serve as a key-holder and senior support across Assistant Store Manager duties, especially in specialty areas like appliances, home improvement, and mattresses, to keep store operations running smoothly.

• Unite Store Teams:
  Collaborate across Sales floor, Logistics, Visual, Asset Protection, Talent, and more to align goals and execute store-wide initiatives that elevate customer experience and business success.

• Champion Customer
  
  Experience:
  
  Deliver authentic, friendly service while coaching your team to build complex, connected solutions that balance speed with personalized attention.

• Drive Sales & Results:
  Partner with the General Manager to optimize our store processes, manage profitability, control labor expenses, and translate data into actionable coaching and team improvements.

• Foster Collaboration & Culture:
  Create a positive, team-first environment by encouraging cross-functional collaboration and continuous growth among Associates, Specialists, and Designers.

• Own Floor Operations:
  Maintain strong leadership presence as Manager on Duty handling scheduling, opening and closing procedures, and ensuring the right team is in the right place at the right time.

• Innovate & Improve:
  Contribute ideas for new tools, processes, and technologies that help your teams work smarter and more efficiently.

• Manage Multiple Priorities:
  Stay organized and communicate clearly while juggling fast-paced demands and following through on action plans.

• Partner with Home Office:
  Work closely with corporate teams to share insights and support store performance enhancements.

You’ll Thrive in this Role if You Have:

• Proven Leadership: 5+ years managing large teams in fast-paced, high-volume retail or specialty selling environments, where you led with confidence and clear direction.

• Customer-Obsessed:
  Strong background in selling and delivering exceptional, authentic customer service, always focused on creating memorable experiences.

• Operational Excellence:
  Experience driving processes and operations as designed, with a knack for optimizing workflows and boosting team performance.

• Analytical Mindset:
  Comfortable diving into data, interpreting KPIs, and making smart, data-driven decisions to continuously improve results.

• People Developer:
  Skilled at coaching, mentoring, and motivating others, fostering growth and accountability with empathy and professionalism.

• Cross-Team Collaborator:
  Able to bring together multiple teams and functions, aligning diverse stakeholders behind a common goal.

• Tech Confident:
  Comfortable using Google Suite, inventory management systems, and ready to quickly learn new tools that empower your team.

• Flexible & Dependable:
  Willing to work varied retail hours including early mornings, evenings, weekends, and holidays to meet business and customer needs.

• Hands-On Attitude:
  Ready to jump in on the floor or in the back of the house, whether it’s stocking shelves, managing inventory, or helping with physical tasks.

Additional Physical and Environmental Requirements:

• Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.

• Mobility &…