Executive Staff Assistant

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Child Support Services (DCSS)

1789 West Jefferson Street, Phoenix, Arizona 85007

Salary: $58,600 - $64,900

Grade: 20

Closing Date:
August 25, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork.

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as an Executive Staff Assistant, reporting to the Assistant Director (AD). This position is responsible for providing technical assistance and administrative expertise to the DCSS AD and Program Administrators.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include, but are not limited to:

• Collaborate with the AD to develop and implement strategies to ensure efficient operations.
• Consult with and guide Program Administrators regarding program goals, objectives, accountability, and quality.
• Manage, review and oversee the work of staff in the office of the Assistant Director, to include the indirect reporting of the Executive Correspondence Unit (ECU) and administrative professionals.
• Serve as the DCCS Correspondence Control Liaison; handle high-level complaints in a timely manner.
• Initiate reports, projects, formal recommendations and solutions for problems related to personnel management, operations, policies, procedures, budget development and control and organizational planning.
• Develop monitoring methods and procedures to assure timely and accurate program compliance to inquiries and responses. Gather data for reports and presentations representing the goals and achievements of DCSS.
• Prepare and coordinate meetings.
• Review and approve the Division AD actions items on behalf of AD. Investigate, research, and prepare AD administrative decisions.
• Represent the AD and/or Division in meetings with internal/external stakeholders.

Knowledge in:

• Federal and State laws, rules, and regulations in the child support program.
• Internal organization, management, business and public administration practices.
• Meeting preparation, effective organization and management practices, drafting and reviewing documents.

Skills in:

• Management and staff supervision; leadership principles and mentoring skills to ensure future staff growth and development.
• Process improvement and process streamlining.
• Effective oral and written communication.

Ability to:

• Identify and resolve issues.
• Review and evaluate program activities analytically and develop effective work plans and methods for improvement.
• Establish and maintain effective working relationships.

The ideal candidate for this position will have:

• Minimum of three (3) years of progressively responsible management and leadership experience with a background in the development and implementation of improved business practices.
• Background in Health and Human Services with case management experience.
• Valid Arizona Drivers License.

• Successfully pass…