Operations Director

Your Impact

The Operations Director, Livewell is responsible for the successful launch, operational ramp-up, and long-term performance of Livewell’s de novo veterinary hospitals across an assigned region.

The Operations Director, Livewell is responsible for the successful launch, operational ramp-up, and long-term performance of Livewell’s de novo veterinary hospitals across an assigned region. This leader serves as both a builder and an operator-leading multiple hospital openings, developing exceptional Hospital Managers, supporting the recruitment and onboarding of Founding DVMs, and driving strong operational and financial performance.

The Operations Director partners closely with Clinical Operations, Real Estate, Construction, Finance, Marketing, Recruiting, IT, and other home office teams to move new hospitals from concept through stabilization and sustained operational excellence.

In addition to overseeing an assigned hospital portfolio, this leader will continuously improve the systems, playbooks, and cross-functional partnerships that enable Livewell to open high-performing hospitals more efficiently and consistently.

• Lead the operational success of assigned hospitals through pre-opening, startup, stabilization, growth, and eventual transition into the established operating model.
• Oversee an assigned portfolio while managing multiple hospital openings simultaneously.
• Drive consistent execution of the Livewell client experience through Livewell Quality Index (LQI) standards, operational audits, and continuous improvement initiatives.
• Monitor hospital performance, operational milestones, key performance indicators, and project timelines.
• Proactively identify risks, remove obstacles, and implement corrective action.
• Ensure hospitals comply with OSHA, DEA, and all applicable local, state, and federal regulations.

• Recruit, hire, develop, coach, and retain a team of approximately 10-20 Livewell Hospital Managers.
• Provide Hospital Managers with timely coaching, performance feedback, career development, and leadership support.
• Build leadership capability and develop a strong pipeline of future operational leaders.
• Partner with Clinical Operations and Recruiting to identify, recruit, onboard, and support Founding DVMs throughout the pre-opening and ramp-up periods.
• Establish strong partnerships among Hospital Managers, Founding DVMs, and Regional Medical Directors to create high-performing hospital cultures from day one.
• Partner closely with the Regional Medical Director to achieve exceptional medical quality, client experience, team engagement, and financial results.

• Lead the cross-functional execution of Livewell’s hospital development pipeline.
• Align Operations, Clinical Operations, Construction, Real Estate, Marketing, IT, Finance, Recruiting, and other partners to deliver successful hospital openings.
• Manage multiple concurrent openings while balancing the needs of hospitals at different stages of development.
• Maintain accountability for project timelines, operational readiness, and execution across multiple initiatives.
• Influence stakeholders without direct authority to remove obstacles and maintain project momentum.
• Provide accurate, timely business updates and performance reporting to senior leadership.

• Own the operational and financial performance of assigned hospitals throughout startup, growth, and stabilization.
• Manage labor, operating expenses, and revenue growth while balancing near-term investment with long-term profitability.
• Use operational and financial data to identify trends, prioritize opportunities, and make informed business decisions.
• Partner with Finance to develop annual operating budgets and monitor performance against established goals.
• Communicate financial results, business priorities, and operational objectives effectively to hospital leaders, veterinarians, and executive leadership.
• Drive accountability for inventory management, expense control, cash handling, and overall operational efficiency.

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