Manager, Revenue Cycle Vendor Performance & Offshore Operations - Remote - Nationwide

Remote, Nationwide – Seeking Job Title

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations:
Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

• Establish daily and weekly production goals across offshore teams.
• Monitor work queues and aging inventories.
• Balance workloads across vendors.
• Conduct workforce planning and staffing.
• Identify and remove operational bottlenecks.
• For AR-focused offshore teams, focus on financial outcomes rather than activity metrics alone.
• Drive cash collections and reductions in aging inventory.
• Implement quality assurance processes and hold vendors accountable to performance standards.
• Reduce denial rates, rework touches, and coding/billing errors.
• Improve clean claim rates.
• Build and maintain KPI scorecards for each offshore partner.
• Conduct regular business reviews.
• Escalate performance issues.
• Drive corrective action plans.
• Eliminate variation in how vendors perform work through standard workflows and reporting.
• Ensure the organization realizes expected value from offshore investments.
• Serve as the primary liaison between internal teams and offshore partners

• Bachelor's degree in related field; or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills and abilities required.
• 2-3 years in revenue cycle management, with direct experience managing offshore/outsourced RCM vendors (AR follow-up, billing, coding, or denials) required.
• Demonstrated track record improving SLA attainment, cash collections, and AR aging required.
• Experience building QA programs, KPI scorecards, and corrective action plans required.
• Proficiency with RCM platforms, work-queue management, and reporting/BI tools required.
• Experience standing up or scaling an offshore operating model preferred.
• Background in physician/hospital RCM or specialty-relevant environment preferred.
• Lean/Six Sigma or process-improvement credentials preferred.
• Workforce planning and staffing across distributed/offshore teams.
• Performance management and accountability.
• Ability to drive results through vendor partners including higher output per FTE, reduced backlogs, and faster account resolution.
• Vendor and offshore team oversight.
• Ability to manage SLA governance with consistent SLA achievement, greater transparency, better performance management.
• Skilled in escalation management.
• KPI accountability and data-driven decision-making; strong command of RCM KPIs.
• Day-to-day operational leadership.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of patient, employee, and organizational information.
• Computer skills, specifically Microsoft Excel, Microsoft Word, PowerPoint and MS Teams.
• Deep knowledge of end-to-end revenue cycle workflows (claims, denials, AR, collections) and the metrics that measure them: cost-to-collect, cash collections, days in AR, quality, and productivity per dollar.
• Ability to manage BPO/offshore partners through SLAs, KPIs, and escalation frameworks, holding partners accountable while sustaining a productive relationship.
• Skills in forecasting volume and balancing staffing across internal and offshore teams to enable easier scaling.
• Ability to design consistent,…