Senior Manager, Fashion Expertise
- West & Hawaii
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Role:The Senior Manager, Fashion Expertise plays a pivotal role in shaping the learning culture of the House across the region, ensuring that the CHANEL allure is transmitted to every Fashion Advisor — and continuously reinforced throughout their tenure. Through the valorization of creation, savoir-faire, and quality, and through the cultivation of client style, the Senior Manager ensures that every retail team member in their region can embody a singular client bond.
The Senior Manager, Fashion Expertise provides regional leadership across multiple markets, partnering closely with Managers, Fashion Expertise to drive consistency, excellence, and impact in the field. Acting as the liaison between the Fashion Expertise Home Office and the field, they translate the US and global vision into meaningful learning experiences across the region.
The Senior Manager guides new talent, delivers learning programs to strengthen product and service expertise, leads regional client style development strategy, coaches and develops Managers, Fashion Expertise, and monitors the effectiveness of learning initiatives across the region.
What Impact You Can Create at CHANEL:Guide new talent and accompanying onboarding:
- Deliver inspiring New Hire Training, supporting newcomers in the region with a deep understanding of the heritage, DNA, codes, and singularity of the House
- Support new boutique openings across the region, serving as the lead Fashion training resource to build team readiness to transmit the CHANEL singularity to each client ahead of opening
- Partner with Managers, Fashion Expertise to reinforce onboarding through ongoing coaching, learning experiences, and in-boutique development
- In partnership with Senior Retail Leadership, lead the onboarding of incoming Managers, Fashion Expertise, equipping them with the tools, frameworks, and regional context they need to make an immediate and lasting impact in their markets
- Periodically evaluate onboarding content in partnership with Fashion Expertise Home Office, ensuring materials remain aligned with the evolving creative vision of the House and learner needs
Cultivate product expertise across the region:
- Facilitate inspiring, concrete, and impactful offsite training sessions on collections, savoir-faire, product knowledge, and service behaviors.
- Facilitate engaging offsite Product Expert Training sessions that valorize creation, savoir-faire, and quality
- Ensure that every Fashion Advisor and Style Advisor in the region attends at least one Product Expert Training per year, partnering with Managers to plan, schedule, and track participation across all markets
- Track Product Expert training completion and across the region, partnering with Managers to address retention opportunities through targeted in-boutique follow-up
- Share regional product training insights, observations, and qualitative feedback with the Fashion Expertise Home Office to inform future content development and training strategy
Elevate service excellence across the region:
- Facilitate immersive, offsite Service Expert Training that bring the CHANEL Client Relational Promise to life
- Ensure that every team member in the region attends at least one Service Expert Training per year, coordinating scheduling and attendance in close partnership with Managers and Boutique Leadership
- Equip Managers with the language, frameworks, and coaching tools to reinforce service behaviors between formal training sessions, sustaining momentum and consistency across their markets
- Capture and surface regional service training insights to the Fashion Expertise Home Office, contributing to the continuous evolution of CHANEL's service training curriculum
Lead regional client style development strategy:
- Establish and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).