Director of Account Management

Director Of Account Management

The Director of Account Management leads the Med Certs B2B account management function. This leader manages the Strategic Account Management (SAM) team, owns the onboarding and growth of B2B partners across employer, workforce, and academic channels, and serves as a senior consultative partner to those organizations' leadership. The role carries direct accountability for partner retention, account expansion, and revenue growth. It also sets the strategy and operating standards that establish Med Certs as durable workforce infrastructure for the partners it serves.

General duties and responsibilities include managing, coaching, and developing the Strategic Account Management team against clear account plans and performance metrics. The role also involves optimizing and managing the account management playbook and standard operating procedures. The Director will run regular pipeline, retention, and account-health reviews, and hold the team accountable to revenue and student-outcome targets. They will own the onboarding and launch experience for new B2B partners so they reach first enrollments and student outcomes quickly.

Coordination across Enrollment, Marketing, IT, Operations, and Finance is required to stand up partner programs and maintain consistent launch processes. The Director will also own retention and expansion across the B2B portfolio of employer, workforce, and academic partners. They will build account growth plans that increase enrollments, revenue per partner, and, in partnership with Student Services, completion and placement outcomes.

The role includes identifying and closing expansion opportunities inside existing partners, including new programs, content licensing, credit for prior learning, and additional cohorts. The Director will be a strategic advisor to senior employer, workforce, and academic leaders, and design transformational workforce solutions such as talent pipelines, upskilling programs, and funded training initiatives. They will guide partners through workforce and education funding pathways, including WIOA, workforce grants, Title IV and Workforce Pell where applicable, and employer-funded models.

The Director will position Med Certs as a long-term workforce partner and build the relationships that make the company essential to each partner's talent strategy. They carry accountability for portfolio revenue, retention, and enrollment targets, and forecast accurately in Salesforce. The Director will report on pipeline, launches, and account health to executive leadership, and surface risks and opportunities early.

Required qualifications include at least 10 years in workforce development, higher education, healthcare workforce, or B2B education and training, including a minimum of 5 years leading and developing a team. A track record of leading account management, partnership, or sales teams to revenue, retention, and growth targets is necessary. Experience advising senior leaders across employer, workforce, or academic settings on multi-stakeholder workforce or education solutions is essential.

Strong analytical, forecasting, and CRM discipline, ideally in Salesforce, is required. Excellent written and verbal communication and the judgment to represent Med Certs with executive-level partners are needed.

Preferred qualifications include a bachelor's degree. Direct experience in allied health or healthcare workforce development is desirable. Established relationships across health systems, workforce boards, or higher education are also preferred. Familiarity with content licensing, credit for prior learning, articulation agreements, and stackable credentials is advantageous.

This is a remote position in which work will be completed during normal business hours (approximately 8:30am – 5:00pm). Travel is expected for partner meetings, launches, and industry events, estimated at 10 to 20 percent.

Compensation and benefits are determined based on education, experience, qualifications, position's work location, expected quality and quantity of work, required travel, external market, and internal value. Offers will typically be in the bottom half of the range, with a salary anticipated to be $91,000-$140,000. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.