Field Service Specialist

Field Service Specialist

Location:

Northeast - NY, PA, MI, OH, WV, MA

The Field Service Specialist is responsible for driving gross margin growth within their assigned region by owning client relationships, leading a team of field personnel, and ensuring the successful planning, execution, and rebooking of all regional events. This role operates at the intersection of client management, team leadership, and operational excellence.

• Own end-to-end client relationships and event outcomes across the region through proactive collaboration, coordination, and communication with the regional team
• Cultivate and maintain superior client relations both on-site and through regular client visits, in partnership with regional leadership
• Manage all aspects of regional events, including planning, logistics, on-site execution, and rebooking
• Develop a thorough understanding of client and customer needs to ensure consistent event success and satisfaction
• Monitor and drive performance against regional goals, taking corrective action as needed
• Maintain consistent, professional communication with direct reports and the broader regional team via email, phone, text, and video conferencing
• Represent Balfour & Co.'s core values and uphold company policies and procedures — including professionalism, dress code, and performance standards — with peers, employees, clients, and customers
• Adapt to evolving business needs by taking on additional responsibilities as required

• Bachelor's degree required
• Strong organizational, interpersonal, and communication skills, both written and verbal
• Demonstrated ability to identify and pursue business development opportunities
• Experience coaching, mentoring, and developing team members through collaboration and skill-building
• Proficiency in the Microsoft Office Suite (Windows environment)
• Willingness and ability to travel within the U.S., including overnight and extended trips
• Valid driver's license
• Ability to establish and maintain a functional home office with reliable internet access