Manager, Back Office & Payment Operations

Banking Operations Manager

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.

Tens of thousands of the world’s best companies run on Brex, including Door Dash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and Seat Geek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

As a Manager, Banking Operations at Brex, you'll lead a team at the center of how money moves through the platform. You'll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you'll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stable coins, guiding your team through exceptions, escalations, and complex decisions in real time. You'll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you're excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stable coins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
• Advance Brex's AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control…