Manager, Account Management

Sales At Brex

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most.

Tens of thousands of the world’s best companies run on Brex, including Door Dash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and Seat Geek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

The Sales organization at Brex is responsible for driving growth across both new business and the install base. Our Account Management team plays a critical role in deepening customer relationships, expanding value, and ensuring long-term retention across our commercial segment. We operate with a high-performance culture rooted in accountability, partnership, executional rigor, and customer-centricity. Every Account Manager has direct impact on revenue, customer health, and strategic outcomes.

Brex is looking for a Manager of Sales Account Management to lead a team of high-performing Account Managers responsible for retaining and expanding revenue across our commercial segment. You will be accountable for renewal and expansion performance, while setting clear expectations for commercial rigor and value-based selling. You will coach Account Managers to deeply understand customer financial workflows and stakeholder needs, translate those insights into measurable business value, and drive full adoption of the Brex financial stack through coordinated account strategies and strategic cross-sell and up-sell opportunities.

This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Lead, hire, and develop a team of Account Managers to deliver customer and revenue outcomes, while maintaining a high talent bar through coaching, performance management, and thoughtful hiring decisions

Own net revenue retention and the strategic direction of your segment, proactively managing renewal risk, expansion pathways, and customer growth

Set the strategic direction for your segment, aligning account priorities and capacity to business goals

Coach Account Managers on value by learning the customer's business, identifying their pains, and winning over key decision-makers

Act as a technical subject matter coach on complex financial workflows, ERPs, and integrations to support executive-level conversations and complex deal strategy

Build and maintain operating cadence across pipeline reviews, forecasting, QBRs, CRM hygiene, and deal qualification to provide predictability to the business

Own forecast accuracy for your segment and communicate risks, trends, and opportunities to senior sales and revenue leadership

Partner cross-functionally with Risk, Underwriting, Legal, Deal Desk, Product, Rev Ops, and Marketing to balance customer needs with revenue impact

Serve as an escalation point for complex customer or commercial situations, making tradeoffs that balance customer value, revenue, and risk

Advocate for the voice of the customer by surfacing insights that influence product direction and improve the customer experience

3+ years of experience managing, coaching, and developing teams in a Fintech, SaaS, or high-growth environment

Experience leading teams that manage a book of…