Program Manager, QA Operations | B&OP | Austin, TX or Irvine, CA

Team Name:

Quality Assurance

Program Manager, QA Operations | B&OP | Austin, TX or Irvine, CA

R026608

YOUR MISSION AND ABOUT BLIZZARD QUALITY ASSURANCE (QA)

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes, including Warcraft, Overwatch, Diablo, and Star Craft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration, and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision.

The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. Blizzard QA is a close-knit team; we care about iteration, problem-solving, and succeeding as a group.

We genuinely love what we do for a living and expect the same from everyone who joins us!

This role is anticipated to be a hybrid work position, with some work on-site and some work from home. The home studio for this role is Austin, TXor Irvine, CA.

The Program Manager is an experienced professional who leads quality assurance programs, services, and initiatives across multiple products and platforms. This role is responsible for driving delivery excellence, ensuring effective collaboration with cross-functional teams, and supporting business goals through quality insights and program execution. The Program Manager partners closely with development leads, product teams, and regional partners to manage schedules, risks, requirements, and KPIs throughout the software development life cycle (SDLC).

They lead continuous improvement efforts, develop reporting tools and influence change, and play a critical role in driving program success and delivering high-quality player experiences.

• Manage QA programs, services, and initiatives across multiple products and platforms, ensuring delivery excellence and timely reporting.
• Lead and support cross-functional projects and initiatives with internal teams and regional partners, managing schedules, scope, risks, and KPIs.
• Drive continuous improvement efforts and adoption of best practices across teams.
• Develop reporting metrics and create visualizations to inform quality and business outcomes.
• Facilitate meetings to communicate updates, influence change, provide training, and support decision-making.
• Collaborate closely with development leads and deliver high-impact quality-related services.
• Foster a culture of trust, inclusivity, and cross-team collaboration. Ensure requirements and risks are actively managed throughout the software development life cycle (SDLC).
• Contribute to master test plan development and QA strategy alignment.
• Assist in creating the development of knowledge and skills in others through training, mentoring, and constructive feedback.
• Performs other duties as assigned.

Experience

• Minimum 5 years experience in QA, Engineering, Product/Program Management or a similar role is required.
• Experience performing as a scrum master, product owner, or program manager.
• Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management.
• Experience leading teams or projects where there is a direct or indirect leadership role. Knowledge & Skills
• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Ability to follow defined project management processes, organize software development teams, establish a welcoming working environment (office and remote).
• Knowledge of Confluence, JIRA, Microsoft Office apps (including Project and Visio).
• Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software…