Supervisory Medical Support Assistant - Scheduling Trainer

Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant is responsible for supervising administrative functions that directly impact patient access, clinical efficiency, revenue-cycle operations, and regulatory compliance. The role integrates leadership, staff development, process oversight, and interdepartmental coordination to ensure outpatient services operate smoothly, efficiently, and in alignment with VHA standards. Key duties include developing training programs, conducting training sessions, assessing training needs and effectiveness, providing coaching and support, maintaining training records and compliance, supervising staff, evaluating performance, resolving patient-service issues, and addressing employee concerns.

The incumbent supports the Chief of Operations and Associate Chief of Staff, contributing to decisions that impact daily operations and program development. Additional responsibilities include data extraction, analysis, and report preparation to support performance measures, insurance capture, and workload monitoring. The incumbent collaborates with HIMS and Quality Management to ensure medical-record practices meet TIC, ROI, and privacy standards. They participate in cross-service meetings, help establish short- and long-term goals for outpatient areas, and represent ICS on committees or task groups.

Work Schedule:

Monday - Friday 8:00 a.m.

- 4:30 p.m.

Relocation

Incentives:

Not Authorized

Pay:
Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Ad-hoc Available

Virtual:
This is not a virtual/remote position.

Functional Statement #: 56200-F