Remote Operations Team Manager

This is a full-time, salaried opportunity. Work location and schedule expectations will be communicated based on business needs and the assigned team structure.

Warehouse Anywhere provides self-storage solutions for businesses seeking to centralize the administrative requirements of managing storage assets nationwide. Our team enables seamless management of storage units regardless of location. Powered by proprietary technology, our solution helps customers save time, reduce cost, and create efficiencies across operations, procurement, and sales.

We are seeking a highly organized, operationally focused, and people-centered Remote Operations Team Manager to oversee the administrative operations supporting multiple storage locations. Functioning similarly to a district manager in a remote operating model, this role is accountable for consistent execution across assigned locations, team capacity and coverage, operating discipline, performance management, and timely resolution of location-level issues. The Manager leads a distributed team, translates company standards into repeatable daily practices, and partners across Operations, Tenant Experience, Rental Experience, Finance, Technology, and field or partner contacts to ensure each location is supported accurately, efficiently, and consistently.

• Lead, coach, and develop a fully remote team responsible for remote facility operations, building trust and accountability without in-person oversight.
• Conduct monthly 1:1s, formal performance reviews, and ongoing development planning, supplemented by regular touch-base conversations throughout the month, with documented coaching on judgment, ownership, accuracy, communication, and follow-through.
• Set clear expectations for productivity, attendance, schedule adherence, quality, and escalation handling; address performance gaps promptly through coaching, written feedback, or corrective action.
• Own the formal performance management process — including documentation, improvement plans, and outcomes — in partnership with HR.
• Participate in interviewing, hiring, and selection decisions for the team, in partnership with HR.
• Build bench strength and succession readiness by identifying development needs and creating cross-training opportunities.
• Foster team engagement, connection, and morale for a distributed team through recognition, regular virtual touchpoints, and culture-building activities.
• Partner with the Manager, Learning & Business Process Optimization and Human Resources to create and deliver onboarding and ongoing training for team members.
• Create an environment of trust, accountability, recognition, and open communication where employees understand expectations, receive feedback, and have opportunities for development

• Own consistent administrative execution across an assigned portfolio of locations, ensuring each location follows company procedures and meets established service expectations.
• Monitor location-level workload, open items, aging work, exceptions, and recurring issues; intervene before customer or business impact increases.
• Coordinate completion of core administrative workflows, including account updates, access changes, documentation, leasing support, payment-related handoffs, and location communications.
• Maintain clear ownership and status visibility for unresolved location issues and confirm closure with relevant stakeholders.
• Ensure the Operations Coordinator team has the tools, guidance, and support needed to serve as the primary point of contact for facility operators/owners within the assigned portfolio.

• Own staffing, scheduling, queue coverage, and workload balancing across the assigned team and location portfolio.
• Use volume, productivity, absence, and service data to recommend staffing or schedule adjustments.
• Maintain business continuity plans for absences, volume spikes, system interruptions, and other coverage risks.
• Own headcount planning, hiring, onboarding, and early-tenure ramp-up for the team, partnering with HR on process and compliance.