BeNeLux Field Service Leader — Remote-Ready & Growth

Skip to main content

Working at Perkin Elmer | Jobs and Careers at Perkin Elmer

Don't ask what's next. Define it. Step up, stand out and make a Statement.

Check out this location

Field Service Manager, Be Ne Lux

Kraainem Belgium | Netherlands | Remote

Responsibilities
Location Kraainem, BE Job REQ-057013

The Field Service Manager, Be Ne Lux will be responsible for leading and managing our field service operations across the region of Be Ne Lux . This important leadership role is focused on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with the company’s overall goals. The ideal candidate will provide direction and oversight to a team of field service technicians, while also working cross-functionally to maintain and enhance service quality standards.

This role is critical to enhancing Perkin Elmer’s reputation as a leader in delivering high-quality, reliable solutions to our customers across all segments.

Responsibilities

• Leadership & Team Management:
  • Lead, mentor, and develop a team of field service technicians to meet performance objectives.
  • Foster a culture of continuous improvement, high performance, and customer-centricity within the field service team.
  • Oversee recruitment, training, and professional development to ensure technical and customer service excellence.
  • Implement Daily Management and Problem Solving fundamentals as spart of LEAN conversion efforts
• Service Delivery & Customer Satisfaction:
  • Ensure the efficient and effective delivery of field services, including installation, maintenance, troubleshooting, and repairs for Perkin Elmer's products.
  • Drive strategies to improve response times, quality of service, and overall customer satisfaction.
  • Address complex customer issues in a timely manner, ensuring the highest standards of service delivery.
• Operational Excellence:
  • Manage the field service budget, ensuring the efficient allocation of resources.
  • Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs.
  • Collaborate with cross-functional teams, including product management, sales, and support, to ensure seamless execution of service contracts and maintenance programs.
• Strategic Planning & Reporting:
  • Develop and execute strategies to drive the growth and performance of the field service function in alignment with company objectives.
  • Analyze field service performance data and provide regular reports to senior management, offering actionable insights to improve service delivery.
  • Continuously evaluate emerging trends and technologies to enhance service offerings and stay competitive in the market.
• Compliance & Quality Assurance:
  • Ensure compliance with all relevant industry regulations, safety standards, and company policies.
  • Maintain high standards of quality control for all service activities to ensure consistency and reliability.

Basic Qualifications

• Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus).
• At least 5+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians.
• Strong understanding of service delivery in a technical environment, preferably within the healthcare, life sciences, or related industries.
• Demonstrated experience in managing complex service operations, customer relations, and cross-functional collaboration.
• Proven leadership abilities, with a focus on team development, motivation, and performance management.
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to develop and manage budgets, timelines, and operational goals.
• Strong knowledge of service management software and tools.
• Ability to travel as needed to meet customer demands and oversee field operations.

Preferred Characteristics

• Strategic Vision
  :
  Ability to anticipate market trends and drive forward-thinking strategies to maintain Perkin Elmer’s competitive edge in the field service sector.
• Customer-First Mindset
  :
  Demonstrated passion for delivering outstanding customer service and exceeding customer expectations.
• Data-Driven Decision Maker
  :
  …