Remote Director of Workforce Management
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-08-22
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Aura
Remote/Work from Home
position Listed on 2026-08-22
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Aura is seeking a Director of Workforce Management to lead forecasting, capacity planning, and scheduling for our US-based support operations. You will partner with CX, Operations, and Finance to optimize staffing and service levels, driving efficiency through data-driven insights.
You will build and mentor a four-person WFM team, manage telephony and WFM systems, and champion automation and AI initiatives to scale customer experiences across voice, chat, and email channels.
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