Director, Online School

Position Summary

The Director, Online School provides strategic and operational leadership for GIA's online education business, ensuring high‑quality, scalable, and compliant programs that support student success and institutional growth. This role is accountable for Online School performance, including enrollment, retention, graduation outcomes, student experience, financial performance, academic technology, and regulatory compliance. The Director leads cross‑functional teams, develops organizational capability, and drives continuous improvement initiatives that advance GIA's mission, reputation, and impact in online education.

• Strategic Leadership (30%) – Lead the strategic direction and operational management of GIA's Online School, align priorities, systems, and governance with institutional goals and business objectives; partner with Education leadership to improve enrollment, retention, persistence, and graduation outcomes; establish, monitor, and drive performance against key operational, academic, enrollment, and financial metrics; oversee student lifecycle performance, including inquiry‑to‑enrollment conversion, start rates, retention, persistence, and graduation outcomes;
  
  manage the Online School budget; evaluate emerging technologies, industry trends, and regulatory developments; lead risk management, business continuity, operational resilience, and reputation management initiatives; develop organizational capability through talent development, succession planning, performance management, workforce planning, and leadership coaching.
• Online Learning Quality & Faculty Support (30%) – Provide leadership for the design, delivery, assessment, and continuous improvement of online and hybrid learning experiences; partner with faculty and academic leadership to establish and maintain standards for instructional quality, accessibility, learner engagement, and technology integration; provide strategic oversight of the Learning Management System (D2L Brightspace) and related academic technologies; champion best practices in online pedagogy, learner‑centered instructional design, accessibility, and course consistency;
  
  establish quality assurance processes and evaluate course effectiveness; ensure compliance with accreditation standards, distance education regulations, institutional policies, and applicable educational requirements; foster a culture of safety and operational excellence across online and on‑campus instructional environments.
• Student Experience & Operational Excellence (40%) – Lead cross‑functional initiatives that enhance the online student experience, improving engagement, responsiveness, satisfaction, retention, and student success; ensure reliable delivery, scalability, and effectiveness of online learning technologies and student support services; analyze operational, academic, enrollment, financial, and student experience data to identify trends and drive continuous improvement; develop and implement reporting frameworks, dashboards, and performance analytics;
  
  ensure compliance with FERPA, ADA accessibility standards, and all applicable regulations; partner across departments to streamline processes, improve service delivery, and optimize the student journey; drive operational effectiveness through process improvement initiatives, technology enhancements, and scalable business practices.

• Strategic Leadership – Establish vision, set priorities, and align resources to achieve long‑term objectives.
• Leadership & Talent Development – Build high‑performing teams through coaching, mentorship, succession planning, and accountability.
• Results Orientation – Consistently deliver enrollment, retention, student success, operational, and financial outcomes.
• Analytical & Data‑Driven Decision Making – Interpret complex operational, academic, and financial data to support sound decisions.
• Decision Quality & Problem Solving – Evaluate risks, opportunities, and competing priorities to solve complex challenges.
• Communication & Influence – Communicate effectively with diverse stakeholders and build commitment through credibility and influence.
• Collabo…