Practice Director

Practice Director

Palo Alto, California

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration h enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an "enterprise startup to bet your career on"
• Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

Workato is looking for an exceptional Professional Services Practice Director to lead and scale our Americas (AMER) Professional Services team—encompassing the United States, Canada, and Latin America (LATAM). This strategic, high-impact leadership role is responsible for building a high-performing, customer-first services organization that plays an integral role in customer adoption, satisfaction, and retention in a rapidly evolving automation and AI landscape.

You will own key performance metrics including services bookings, revenue, team utilization, customer satisfaction, and operational efficiency. As a key leader, you will oversee a team of Engagement Managers, Delivery Managers, and Technical Services Managers, with accountability for delivery quality, scalable operations, and talent development. This role requires a proven track record in leading SaaS professional services at scale, with deep expertise in delivery excellence, people leadership, and business growth.

You must keep customer value top of mind while strategically balancing the team's cost and revenue growth.

In this role, you will also be responsible for:

• Leadership & Team Management
  • Lead, coach, and develop a high-performing, region-wide team across AMER (U.S., Canada, LATAM).
  • Build a culture of accountability, operational rigor, and customer focus.
  • Drive recruiting, onboarding, coaching, and retention of top talent.
  • Establish clear team structures, career paths, and professional development plans.
  • Foster innovation and continuous learning, with a forward focus on AI and Automation.
• Delivery Definition & Excellence
  • Enforce consistent, modern delivery methodologies (Agile, Waterfall) and best practices across all service engagements.
  • Ensure engagements are delivered on time, on budget, and with high quality.
  • Lead risk mitigation and escalation strategies across the project portfolios.
  • Drive standardization of tools, templates, and delivery documentation for scale and repeatability.
  • Continuously improve delivery processes and customer experience, leveraging AI and automation.
  • Champion adoption of Workato's control & execution plane, agentic automation, and AI-powered capabilities.
• Sales Alignment & Offer Development
  • Partner with Sales, Product, and Customer Success to design offerings and methodologies that drive customer satisfaction, retention, and expansion.
  • Support pre-sales efforts by articulating the business value of professional services and advantages of Workato's AI-powered platform.
  • Work collaboratively with Workato delivery partners to set customers up for optimized success…