Regional Director of Operations (KS, NE

Position Summary

The Regional Director of Operations (RDO), reporting directly to the Divisional Director of Operations, provides strategic operational leadership to assigned senior living communities. The RDO is responsible for driving performance outcomes, strengthening community leadership teams, ensuring regulatory compliance, optimizing financial operations, and upholding the organization's standards for resident experience and service excellence. This role serves as a key resource and advisor to Executive Directors, supporting efficient operations, high-quality service delivery, and long-term community success.

The Regional Director of Operations (RDO), reporting directly to the Divisional Director of Operations, provides strategic operational leadership to assigned senior living communities. The RDO is responsible for driving performance outcomes, strengthening community leadership teams, ensuring regulatory compliance, optimizing financial operations, and upholding the organization's standards for resident experience and service excellence. This role serves as a key resource and advisor to Executive Directors, supporting efficient operations, high-quality service delivery, and long-term community success.

This role requires frequent weekly travel across assigned communities and includes an auto and phone allowance.

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That's why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We're committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• Work that makes a difference in the lives of our residents and community
• Access to our St. Louis Home Office, which includes an on-site gym with brand new equipment, personal training, group classes, and stretching sessions (for visiting or office-based team members)
• Catered lunches and regular team events at our Home Office
• Auto and phone allowance to support you in a mobile, travel-based role
• Meaningful opportunities to build relationships with residents, families, and team members across multiple communities

• Assist Executive Directors in assigned communities with development of their management teams, including interviewing, hiring, training, and coaching/counseling.
• Support Executive Directors in meeting or exceeding budgeted occupancy goals by ensuring communities are always tour-ready, completing post-tour follow-ups, and holding the Director of Sales accountable.
• Oversee each community's satisfaction survey process and partner with Executive Directors to achieve the highest possible satisfaction levels.
• Ensure regulatory compliance and confirm each community remains in compliance with all federal, state, and local regulations.
• Conduct monthly budget variance reviews with each community.
• Review each community's spend-down sheet/DOMO report at least once weekly and communicate variances and resolutions to the DDO in a timely manner.
• Conduct routine community visits and use site visit checklists. Conduct timely follow-up with the Executive Director and/or other department heads to make sure deficiencies are addressed, working with other departments as needed.
• Oversee open positions in each assigned community. Ensure each department leader is filling their open positions in a timely manner and with the right candidates. Monitor time-to-fill data and turnover rates in each assigned community.
• Conduct onboarding and orientation with new Executive Directors thoroughly ensuring that their onboarding experience is positive and informational. Conduct follow-up training when needed.
• Provide leadership consistent with key servant-leadership principles, including effective listening, empathy, awareness, and persuasion.
• Ensure that all Executive Directors are following the communication expectations policy, while also adhering to the policy themselves.
• Educate Executive Directors on using DOMO and related systems to identify opportunities early and implement effective solutions.
• Perform conflict intervention and resolution for customers, families, employees, and other impacted parties while practicing company mission and core values.
• Travel as needed, up to four (4) days per week; overnight travel may be required.
• Other duties as assigned.

• Bachelor's degree in business administration or a related field, OR 9+ years of relevant operational leadership experience.
• Applicable state…