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Remote Learning & Development Director (Healthcare CX
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-08-23
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
Wellsense-Health-Plan
Remote/Work from Home
position Listed on 2026-08-23
Job specializations:
-
Management
Healthcare Management
Job Description & How to Apply Below
Well Sense Health Plan seeks a Manager of Learning and Development to lead strategy, design, implementation and evaluation of scalable learning programs for our call center operations, onboarding, upskilling and ongoing staff education to meet performance and regulatory standards.
This role oversees a team, drives a roadmap for onboarding and continuous development across Customer Experience Support teams globally, and ensures content accuracy and alignment with CMS, Medicaid, ACA requirements.
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