Associate Director Clinical Ops

Become a part of our caring community

Center Well Medical Group, part of Humana's Center Well Senior Primary Care organization, delivers virtual care and support services to seniors with complex healthcare needs. As a growing value-based care organization, we use data, technology, and a collaborative, mission-driven culture to improve patient outcomes and transform healthcare delivery.

The Associate Director, Clinic Operations is a senior leadership role responsible for overseeing clinic operations, provider performance, and quality patient care within a virtual, value-based care environment. As the Associate Director, you will lead advanced practice providers, improve operational and clinical outcomes, foster an engaged care team, and ensure the delivery of safe, efficient, high-quality care. As a rapidly growing organization, we are looking for a leader who is comfortable operating in ambiguity, building new capabilities, and creating scalable processes in a dynamic environment.

This role requires the associate to be a licensed Nurse Practitioner or Physician Assistant with an active, unrestricted license and the ability to maintain clinical practice, approximately 10% of the time, to support direct patient care, clinical credibility, and compliance with practice expectations.

This is a remote position reporting to the Regional Medical Director.

• Provider Leadership & Engagement

• You will lead a team of virtual care providers while promoting accountability, engagement, and continuous improvement

• You will advocate for providers and ensure alignment with organizational priorities

• You will foster provider development, performance, and retention through coaching and leadership

• You will be a leader who promotes organizational values

• Operational Performance & Accountability

• You will manage clinic operations, including schedule optimization, access management, provider coverage, resource allocation, productivity, and panel performance.

• You will ensure efficient virtual care workflows that support patient access, continuity of care, and quality outcomes.

• You will manage performance metrics, including utilization, access, patient experience, panel management, and value-based outcomes.

• You will identify operational gaps and implement scalable process improvements

• Performance Management

• You will lead provider performance management through coaching, development planning, and data-driven performance improvement

• You will foster accountability and professional growth within a supportive team environment

• You will recognize and promote stellar performance to build a culture of success

• Quality, Safety & Clinical Excellence

• You will promote high-quality, safe, evidence-based care across the virtual clinic

• You will promote patient safety, clinical accountability, and ongoing quality improvement

• You will apply data and partner with clinical leaders to improve outcomes and support value-based care

• Program & Clinical Oversight

• You will provide clinical leadership to support high-quality virtual care and positive patient outcomes

• You will help improve care model efficiency, provider experience, and clinical performance

• You will collaborate on quality improvement projects and provide direct patient care when needed

• Team Development & Talent Management

• You will support provider and care team recruitment, hiring, and onboarding

• You will evaluate performance, provide coaching, and support professional development

• You will ensure compliance with organizational policies, workflows, and clinical standards

• Clinical Practice (Approximately 10%)

• You will provide direct patient care through virtual visits, delivering safe, high-quality, evidence-based care while maintaining clinical competency and compliance with organizational standards. The role is expected to include clinical practice approximately 10% of the time.

• You will serve as a clinical leader, supporting providers, promoting best practices, and fostering excellence in patient-centered, value-based care.

• You will leverage clinical experience to drive quality improvement, optimize care delivery and workflows, and improve patient outcomes.

• Required

• You…