Director, Global Service Delivery - US based

Director, Global Service Delivery - US based

Job

517847

Posted since

12-Aug-2026

Organization

Field of work

Information Technology

Company

Siemens Industry Software Inc.

Experienced Professional

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

• Alpharetta
  - Georgia
  - United States of America
• Charlotte
  - Michigan
  - United States of America
• Chicago
  - Illinois
  - United States of America
• Costa Mesa
  - California
  - United States of America
• Huntsville
  - Alabama
  - United States of America
• Orlando
  - Florida
  - United States of America
• Princeton
  - California
  - United States of America
• Troy
  - Illinois
  - United States of America

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation — helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions — Americas, EMEA, and APAC — serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function.

• Define and execute the global Service Delivery strategy aligned with GES and GTI priorities.
• Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions.
• Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs.
• Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums.
• Drive continuous improvement in service delivery maturity, tooling, and process standardization.

• Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported.
• Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance.
• Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices.
• Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up…etc).
• Identify operational risks and blockers across regions; evolve and resolve proactively.
• Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization.
• Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors.
• Drive talent reviews, performance management, and calibration across the SD function.
• Champion a culture of accountability, customer focus, and continuous improvement.

• Serve as the primary SD point of contact for peer GTI functions.
• Build and maintain strong relationships with key business stakeholders.
• Collaborate with regional SD leads and managers to address customer escalations and service issues.
• Provide regular operational reporting to the Senior Director, GES and GTI leadership.

• Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity.
• Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points.
• Proactively identify opportunities to improve developer productivity and engineering experience — including build performance, environment stability, tooling access, and onboarding friction.
• Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service…