Practice Manager - EHS

Practice Manager - EHS

Team:
Professional Services

City:
Houston

State: TX

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Join Veeva as we transform Environmental Health and Safety by building the purpose-built EHS application for Life Sciences and regulated industries. Veeva Systems drives innovation by reducing risk, increasing operational efficiency, and bringing shopfloor-to-boardroom transparency to our customers. In this role, you will lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success. You are a key people manager in a product-first company, responsible for leading a team that excels in software implementation delivery while making deployments faster, more accurate, and tech-enabled.

Managing with a relentless focus on Implementation Excellence and Operational Excellence includes:

• Driving Employee & Customer Success:
  Hiring, coaching, and developing top-tier talent who take pride in their work and operate with speed, focus, and humility
• Building Modern Delivery Practices:
  Accelerating our 2030 Services Vision by enforcing prescriptive packaged solutions, automated tools, and standardized best practices
• Executing Cross-Functional Synergy:
  Partnering closely across the EHS Cross-Team (Strategy, Product Management, and Sales) to support Key Deals, ensure success on Key Projects (early adopters), and feed real-world project feedback back into core product design
• Establishing Long-Term Value:
  Building trusted executive relationships that transition customers seamlessly from initial go-live into a steady-state operating model

What You'll Do

• Build & Lead a High-Performing Team: Recruit, onboard, coach, and retain top external talent and high-potential internal talent. Manage team capacity, staffing, and career growth
• Services Delivery Leadership: Serve as a Services Delivery Lead for key customer engagements (up to 25% of time engaging with customers as an executive resource)
• Drive Implementation Excellence: Establish prescriptive scoping and project delivery methodologies for EHS implementations to simplify the customer experience
• Practice Evolution & Innovation: Serve as a collaborative leader on the Services leadership team, actively identifying opportunities for delivery automation, practice evolution, and tech-enabled consulting
• Cross-Functional Collaboration: Build deep internal networks across Sales, Strategy, Product Management, and Customer Success Managers (CSMs) to champion customer outcomes and ensure smooth handoffs
• Operational Accountability: Drive individual and team accountability. Proactively identify delivery risks, bottleneck issues, and operational gaps (Care, Notice, Act), taking direct action to correct them
• Escalation Management: Serve as a trusted executive escalation point, handling complex customer conversations with humility and quiet confidence

Requirements

• Domain Depth: Deep understanding of the Environmental Health & Safety (EHS) domain, operational risk, and regulatory compliance workflows
• Enterprise Consulting Experience: 8+ years of experience delivering enterprise cloud implementations at a software vendor or consulting firm
• People Leadership Scale: 4+ years of direct people management experience leading software implementation consultants or technical teams
• Implementation Excellence Track Record: Proven experience…