Senior Account Installation Manager

• Lead, coach, and develop supervisors and team members while fostering an accountable, collaborative, and engaged culture
• Drive performance, workforce planning, and succession planning to support business growth
• Lead Benefit Summary and Legislation operations to meet service and quality goals
• Drive continuous improvement through standardization and automation
• Ensure regulatory compliance, implement legislative changes, and mitigate operational risk
• Lead readiness, capacity, and workforce planning to support business demand and strategic initiatives
• Partner with key stakeholders to drive business outcomes and operational readiness
• Drive continuous improvement, operational efficiency, and risk mitigation
• Leverage data and performance metrics to drive operational excellence and support strategic decision-making
• Lead the Benefit Summary and Legislation teams at Cigna Healthcare

• High School Diploma or GED
  - Required
• Bachelor’s degree
  - Highly Preferred
• 5+ years of leadership experience driving operational excellence in healthcare operations, implementation, service delivery, or related functions – Required
• Proven success leading managers and high-performing operational teams while driving engagement, accountability, and results – Required
• Skilled at influencing stakeholders, leading change, and driving results through cross-functional collaboration – Required
• Demonstrated ability to develop high-performing teams and drive business results through strategic leadership and execution – Required
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills
  - Required
• Strong analytical and problem-solving skills with the ability to leverage data, develop reporting, and resolve complex issues – Required
• Experience in health insurance, employee benefits, or implementation operations, with a strong understanding of regulatory requirements – Highly Preferred
• Proven success leading process improvement and transformation initiatives using Lean, Six Sigma, or related methodologies – Preferred
• Proven success in workforce planning, capacity optimization, and operational readiness
  - Preferred
• Candidates residing within 50 miles of Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ may be asked to work in person
• Home internet connection must use cable broadband or fiber optic service with at least 10
  
  Mbps download/5
  
  Mbps upload when working from home

Demonstrates strong leadership in driving operational excellence within healthcare operations, focusing on team development, performance metrics, and regulatory compliance. Skilled in leveraging data for strategic decision-making and fostering a collaborative culture to achieve business outcomes.

• Leadership Experience
• Operational Excellence
• Stakeholder Influence
• Analytical Skills
• Process Improvement

• Operational Planning
• Data Analysis
• Performance Metrics
• Workforce Planning
• Regulatory Compliance
• Lean Methodology
• Six Sigma
• Capacity Optimization
• Service Delivery
• Implementation Operations

• Team Development
• Cross-Functional Collaboration
• Change Management
• Engagement
• Accountability

• Healthcare Operations
• Employee Benefits
• Health Insurance
• Legislation Operations
• Operational Risk

• Microsoft Office
• Excel
• Outlook
• Word