Communities Senior Manager - Remote

Job Title

Communities Senior Manager

Location:

Remote:
California

Location Status:
Work will be primarily performed remotely from home office 5 days per week. Occasional travel to and work from other Race offices or off-site locations may be required.

Comp: $95,000 -$115,000 USD per year

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Communities Senior Manager is responsible for leading and developing the Account Management team supporting Multifamily and HOA customers across California. This role provides strategic and operational leadership to ensure strong customer relationships, retention, revenue growth, and consistent execution across the Communities portfolio. The Communities Senior Manager works closely with Sales, Customer Support, Construction, Operations, Billing, and other cross-functional teams to address customer needs, resolve complex issues, identify opportunities for growth, and improve overall customer experience.

This role is responsible for establishing performance expectations, coaching and developing team members, monitoring key business metrics, and using customer and business trends to identify opportunities and make recommendations that improve team performance and business outcomes.