Bilingual Manager, People and Clinical ; Remote

Position: Bilingual Manager, People and Clinical Performance (Remote)

Bilingual Manager, People and Clinical Performance (Remote)

Full Time Remote - British Columbia, CA

Salary Range: $64,000.00 To $75,000.00 Annually

Job title

Bilingual Manager, People and Clinical Performance

Department

Clinical Operations

Reports to

Senior Manager, Clinical Operations

Salary range

$64,000 - $75,000

Job type

Full-Time, Permanent, Remote working only

Location

Canada Wide (New Brunswick and British Columbia Preferred)

Posting period

Friday, August 14, 2026

The opportunity

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.

As Bilingual Manager, People & Clinical Performance, you’ll provide 24/7 leadership and support for our counselling and texting services, ensuring our frontline teams can deliver safe, high-quality, and responsive care to young people across Canada.

You’ll be the go-to person for real-time decision-making, clinical guidance, and operational excellence — helping to ensure every interaction meets Kids Help Phone’s standards for compassion, quality, and impact.

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world? It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Work

Schedule

• Sunday to Tuesday: 7:00 PM to 3:00 AM ET
• Wednesday: 3:00 PM to 11:00 PM ET
• Thursday: 7:00 PM to 3:00 AM ET

For candidates in New (Use the "Apply for this Job" box below). to Tuesday: 8:00 PM to 4:00 AM AT

Wednesday: 4:00 PM to 12:00 AM AT

Thursday: 8:00 PM to 4:00 AM AT

For candidates in British Columbia (PT):

• Sunday to Tuesday: 4:00 PM to 12:00 AM PT
• Wednesday: 12:00 PM to 8:00 PM PT
• Thursday: 4:00 PM to 12:00 AM PT

The responsibilities People and Performance Management – accountable for front-line team performance, ensuring effective and efficient work, while meeting goals and KPIs:

• Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators
• Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams
• Provide frontline team with regular evaluation of performance including regular supervisions(individual and group), probationary reviews and annual Performance Appraisals
• Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination
• Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management
• Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards
• Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals

People and Culture – providing employee engagement leadership and building a culture of excellence:

• Responsible for providing employee coaching and supporting career development for
• frontline staff
• Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles
• Responsible for supporting recruitment, retention and attrition and managing leaves and accommodations of the frontline teams in collaboration with functional leads
• Support and develop well-being strategies and strategies for reducing empathic strain for…