Senior Manager, Broker and Services

Senior Manager, Broker & Employer Services

The Senior Manager, Broker & Employer Services is responsible for leading the strategy, performance, operations, and transformation of Point
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Health's Broker and Employer servicing functions. This role serves as a key leader within the Service & Experience division and is accountable for delivering an exceptional end-to-end experience while advancing enterprise priorities related to growth, retention, operational excellence, digital adoption, and customer satisfaction.

Key Responsibilities/Duties – what you will be doing (top five):

• Strategic Leadership & Transformation
• Broker & Employer Experience Leadership
• Operational Excellence
• Digital Enablement & Service Modernization
• Data, Insights & Performance Management

Qualifications – what you need to perform the job:

Certification and Licensure

Education

• Required (minimum):
  Bachelor's degree in a related field or an equivalent combination of education and experience.
• Preferred:
  Master's degree

Experience (minimum years required):

• Required (minimum): 8+ years of progressive leadership experience in service operations, customer experience, broker services, employer services, healthcare operations, or related business functions. 5+ years of leadership experience managing managers, supervisors, or professional staff. Demonstrated experience driving transformational change, operational excellence, and customer experience improvement. Experience leading complex cross-functional initiatives and influencing stakeholders at multiple organizational levels. Strong analytical, problem-solving, and business acumen skills, with the ability to use data to drive decision-making.
• Preferred:

Health plan, payer, broker, employer group, or healthcare services experience.

• Experience with customer experience strategy, contact center operations, digital servicing, CRM platforms, automation, or AI-enabled technologies.
• Experience leading organizational design, workforce planning, or large-scale change initiatives.
• Lean, Six Sigma, continuous improvement, or operational excellence certification.

Skill Requirements

• Ability to lead, manage and develop staff.
• Experience in project management, team leadership and supervision.
• Excellent written and verbal communication and presentation skills required.
• Superior operational problem-solving skills
• Ability to make independent decisions that affect staff work volume, priorities, and goals.
• Effective in a team environment.
• Resilient, collaborative, flexible, innovative.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Salary Range

$ -$

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay.

Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.

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Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert :
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Health has recently become aware of job posting scams where unauthorized individuals posing as Point
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Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point
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Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact