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Remote Customer Success Team Lead Retention

Remote / Online - Candidates ideally in
Boulder, Boulder County, Colorado, 80301, USA
Listing for: Propelus-1
Remote/Work from Home position
Listed on 2026-08-29
Job specializations:
  • Management
    Account Manager, Client Relationship Management
  • Customer Service/HelpDesk
    Customer Success Management, Account Manager, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 110000 - 170000 USD Yearly USD 110000.00 170000.00 YEAR
Job Description & How to Apply Below
Position: Remote Customer Success Team Lead — Growth & Retention

Propelus is seeking a Customer Success Team Manager to oversee a small CSM team and drive department initiatives. You will report to the Sr. Director of Customer Success and lead strategies to improve satisfaction, reduce churn, and identify expansion opportunities.

You will manage CSMs handling high-value accounts, collaborate with Sales, Product, and Marketing, and contribute to playbooks and training materials while optimizing resources and processes.

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