Senior Program Director, Government Programs; Remote

The Senior Director is the overall Account Leader responsible for the overall success of the client relationship and serves as the strategic leader accountable for program delivery, technical solution advancement, operational excellence, and client satisfaction. This role partners closely with executive stakeholders, business leaders, and technical teams to ensure the successful implementation, operation, and continuous improvement of complex enrollment and premium processing technology and business operations programs.

The Account Leader provides executive oversight of program delivery while driving innovation, operational efficiencies, and technology-enabled transformation to support the client's long-term strategic objectives.

This role requires occasional travel to support client meetings, business needs, and other program-related activities.

The MA Connector Program is a technology and operations program supporting the state's health insurance marketplace. The program oversees enrollment, billing, invoicing, payment collection, financial operations, and system maintenance and operations.

• Flexibility That Fits Your Life
  - Work/life balance support with flexibility designed to meet your personal and professional needs.
• ? Robust Health & Insurance Benefits
  - Choose from a variety of Medical, Dental, Vision, and
• Prescription plans, plus a partially funded HSA. You’ll also have access to Life Insurance and discounts on Auto, Home, Renters, and Pet Insurance.
• ? Build Your Financial Future
  - Take advantage of our 401(k) Retirement Savings Plan with Company Match to help you plan for what's ahead.
• ? Generous Time Away From Work
  - Recharge with PTO, paid holidays, extended sick leave, and Short and Long Term Disability coverage.
• ? Wellness Beyond the Workplace
  - Access resources that support your physical, emotional, and financial well-being through our Employee Assistance Program (EAP).
• ? Recognition That Matters
  - Celebrate achievements and recognize colleagues through our employee recognition platform.
• ? Invest in Your Growth
  - Continue your education and professional development with Tuition Reimbursement opportunities.
• ? Employee Discounts & Perks
  - Enjoy exclusive savings, special offers, and additional employee-only benefits.
• ? Wellness Programs & Resources
  - Explore a variety of programs and tools designed to support your overall health and wellness.
• ? Career Development Opportunities
  - Enhance your skills through training programs, workshops, conferences, and ongoing learning opportunities.
• ? Licensure & Certification Support
  - Maximus covers the costs associated with renewing required licenses and certifications.

Essential Duties and Responsibilities:

• Oversee and manage the Projects financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.

• Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.

• Ensure established goals and objectives support the overall project strategies.

• Oversee all project administrative operations including budget, financial controls, and human resources.

• Plan, develop, and schedule priorities for achieving operational and performance goals.

• Review management, productivity, and financial reports and studies to ensure program objectives are met.

• Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.

• Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.

• Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.

• Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.

• Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.

• Guide and support RFIs, RFPs and…