Project Manager, Shop

• $85,000 - $95,000 base salary range + annual bonus potential!
• 100% remote in the United States, however, due to state-specific regulatory requirements, Potbelly does not currently support remote work from the following states:
  Alaska, California, and Hawaii. To be considered for this position, you must be able to perform the role from a state not listed above at the time of hire and for the duration of employment.

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States.

But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

** If hired, you must meet and maintain all eligibility requirements to qualify**

Job Title
:
Project Manager, New Shop Openings

Department/Function
:
Operations Services/Training

Location
:
Support Center

Reports to
:
Sr. Manager of NSO and Training

Job Level 2

Job Band Sr. Manager

Full-Time/Exempt

Travel Requirements
:
Moderately

This position owns the New Shop Opening (NSO) process and cross-functional alignment from construction start to opening day. They will represent the voice of company training & operations by providing key operational strategy, execution, measurement, and continuous improvement. This position will also manage shop closure communications and coordination. This person will be involved in the development and execution of multiple projects in all phases, identifies gaps and issues in a forward-thinking manner and mitigates as needed to successfully deliver each project to the organization.

They will be an integral part of developing and designing process improvements and systems that scale. This role will be responsible for taking feedback from cross-functional teams, Dream Team members, and Franchisees to create a repeatable and operationally sound process. This person will have project management experience and will closely work with all levels of operations and support center teams.

• This person will lead cross-functional project teams on plans, schedules, and details:
  Franchisees, Construction, Design, Ops Services, Supply Chain, Training, IT, Accounting and other RTI Shared Services, HR, Real Estate, Legal, and Marketing.
• Owns the end-to-end New Shop Opening project lifecycle from construction start through post-opening stabilization, serving as the primary project manager responsible for scope, timeline, communication, risk mitigation, readiness validation, and successful operational execution.
• Will act as a the primary liaison between Franchise and Corporate teams, must have strong collaboration skills and communications. Understanding and experience with franchise business preferred.
• Develops realistic implementation schedules, monitors compliance with defined project objectives and ensures the timely completion of milestones and final project success.
• Proactively identifies project risks, dependencies, and roadblocks; develops mitigation strategies and escalates issues appropriately to ensure timelines and operational readiness remain on track.
• Evaluates and consolidates processes and procedures within shops & support center cross-functional projects to determine recommendations for program adjustments and continuous improvement
• Owns and facilitates readiness reviews, pre-opening checkpoints, and go/no-go decision processes to ensure new shops are operationally prepared prior to opening.
• Delivers on defined New Shop Open success metrics with openings…