Remote Director, B2C Operations & Growth
Remote / Online - Candidates ideally in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-08-30
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for:
Renew-Home
Remote/Work from Home
position Listed on 2026-08-30
Job specializations:
-
Management
Operations Management, Business Analyst, Project & Program Management
Job Description & How to Apply Below
Renew Home seeks a Director of B2C Product Operations to build and scale the customer lifecycle backbone, focusing on Marketing Ops and Customer Support Ops, including stand‑up of the Help Center. The role partners with Marketing, Product, Engineering, and Analytics to evolve tools and processes for growth, retention, and trust, scalable to millions of users.
The leader will own systems, processes, data, and operating rhythms, and will manage a high‑performing ops and customer support team,
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