Vice President, Reconciliations​/Investigations; Delaware

Vice President, Cash Services

The OPS – Cash Services Team is a core group within Outsourced Platform Services responsible for supporting middle-office operations for client portfolios, assets, and transactions. The team plays a critical role in ensuring cash and position data is accurate and available for investment management, analytics, compliance, and regulatory activities.

As a Vice President within Cash Services, you will be a senior member of the team responsible for overseeing cash reconciliation and exception management processes that help manage operational risk for the firm. You will lead a team of professionals, drive process improvements, and partner with colleagues across the Americas, EMEA, and APAC regions to deliver high-quality operational outcomes. This role combines people leadership, risk oversight, stakeholder management, and operational excellence.

• Lead, coach, and develop team members through ongoing performance management, goal setting, career development, and feedback.
• Contribute to workforce planning, succession planning, and location strategy as a member of the management team.
• Oversee daily cash reconciliation and exception management activities, ensuring timely identification, escalation, and resolution of breaks.
• Identify, assess, and mitigate operational risks while appropriately escalating service and control issues.
• Maintain a strong understanding of applicable regulatory requirements and ensure adherence to established controls and procedures.
• Drive operational enhancements, process optimization initiatives, and efficiency-focused improvements that strengthen controls and reduce risk.
• Monitor and report key operational metrics to support productivity, efficiency, and management oversight.
• Lead change initiatives, including standardization and automation efforts, and evaluate the impact of proposed improvements.
• Develop an understanding of upstream processes and assess how process changes impact reconciliation activities.
• Build and maintain strong relationships with internal and external stakeholders, coordinating issue resolution and driving positive client outcomes.
• Foster a collaborative, inclusive culture while modeling leadership behaviors and organizational principles.

• Minimum of 5 years of financial services experience, preferably within investment management, fund accounting, global custody, or related operational environments.
• Prior experience with reconciliation, exception management, or middle-office operations is preferred.
• Minimum of 3 years of people-management or supervisory experience, including employee development and performance management.
• Strong analytical, problem-solving, and risk management capabilities.
• Excellent communication skills with the ability to engage effectively with stakeholders across functions and seniority levels.
• Proficiency with Microsoft Office applications, particularly Excel, and the ability to learn new technologies and tools.
• Demonstrated ability to deliver strategic and tactical improvements that enhance operational effectiveness and control environments.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven track record of ownership, accountability, and driving issues through to resolution.

For Wilmington, DE only, the salary range for this position is USD$ - USD$. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. Black Rock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

Black Rock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.

We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at Black Rock.

At Black Rock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their…